Senior Property Claims Handler

4 days ago

Dublin, Dublin City, Ireland RSA Group Full time

Join RSA and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

Culture and Community

RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don't lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they've made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

So if you want to make a difference every day, we'd love to have you.

Senior Property Claims Handler

A Senior Claims Handler role involves supporting a Team Manager to achieve operational and quality targets. You will assist in the following areas: handling a portfolio of property claims within an agreed authority level, completing QA, implementing standards to deliver on customer service and quality excellence, complaints & queries, professional and technical capabilities.

Key Responsibilities:

  • Managing a portfolio of property claims including Household, Commercial, Engineering and Construction, within their delegated personal authority level, in line with established standards.
  • You will spend your time reviewing and assessing claims, liaising with customers, internal colleagues and suppliers; providing support, advice and guidance to them.
  • Improving customer service and quality standards.
  • Assisting in quality assurance and identifying key trends.
  • Supporting the Team Manager to ensure all relevant aspects of CPC and MCC regulations are strictly adhered to.
  • Ensure key SLAs are met within the team.
  • Create an environment of learning and development to ensure our customers receive an informative & professional experience.

Requirements:

  • APA or CIP Qualified
  • 2 years claims handling experience
  • Excellent attention to detail
  • Hybrid role

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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