Property Claims Handler

3 days ago

Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full time
Property Claims Handler

Zurich Insurance Europe, AG is hiring for a Property Claims Handler to join our Claims Team.

The successful candidate will have strong organisational and communication skills, seeking to develop or further advance their career in Claims.

The Property Claims Handler will proactively pursue, negotiate and resolve recovery opportunities involving losses of standard severity and complexity, whilst delivering a customer-centric claims service. The team proactively manages the recovery of payments to ensure that money is reimbursed in a timely manner.

This role may be available part-time or full-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a Property Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

1. Pursue resolution of recovery claims by investigating and evaluating legal liability and determining and delivering the case strategy.
2. Deliver financial targets by proactively managing a portfolio of claims, across various lines of business, to maximise recovery options.
3. Work collaboratively with claims adjusters/vendors/customers or other vendors and stakeholders to secure information required.
4. Obtain and record necessary information to the case by communicating with customers, witnesses, legal experts and other stakeholders as required.
5. Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence.
6. Bring files to resolution by participating/leading file negotiations, arbitrations and/or litigation.
7. Adhere to local regulatory and governance requirements throughout the life of the claim.
8. Support project work and ad hoc duties as required.

Your Skills and Experience

Minimum Qualifications:

1. A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification.
2. Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided.

Preferred Qualification & Experience:

1. Strong customer service skills focused on the delivery of quality customer service.
2. Strong verbal and written communication skills.
3. Be able to prioritise and work to deadlines.
4. Desire to learn and be flexible to business change.
5. Ability to recognise and understand appropriate legislative regulations.
6. Working at all times lawfully and in accordance with pre-defined regulatory compliance.
7. Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills.
8. Ability to work within a team environment focused on the achievement of both individual and team goals.
9. An innovative approach to work, training and problem solving.
10. Ability to multi-task.
11. An enthusiastic and flexible approach that includes the ability to self-motivate.
12. Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.
13. High level IT and administration skills.
14. Ability to resolve customer problems.

Additional Information

Primary work location is Wexford or Dublin based but occasional travel may be required to other Zurich locations.

Some benefits include: Training & development opportunities; Staff Pension Scheme; Free on-site parking; Sports and Social Club; Bike to work/Tax Saver; Bicycle Parking & Shower Facilities; and more.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online".

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.

At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together

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