Onboarding Specialist

3 weeks ago

Dublin, Dublin City, Ireland Scurri Ltd Full time
Onboarding Specialist

Application Deadline: 31 January 2025

Department: Operations

Employment Type: Permanent - Full Time

Location: Wexford

Description

Scurri has the vision of Connecting Commerce by optimising the ordering, shipping and delivery process for customers.

We are seeking a Customer Onboarding Specialist to join our operations team. The role is based in Wexford with the requirement for occasional travel, primarily across Ireland and the UK, however, may require Worldwide travel.

As a Customer Onboarding Specialist, you will drive project start-up, account configuration, customer training, testing, and going live. You will help determine the best approach to integrate with Scurri's product and API, define and document processes, and implement the best solution for the customer's needs.

You will be responsible for managing key stakeholder relationships up to and including C level, and act as the primary contact throughout the onboarding/implementation process, interfacing with customers, carriers, partners, 3rd party IT consultants, and internal resources.

As required with larger projects, the Onboarding Specialist also ensures that the project phases and milestones are being properly executed and tracked, and that responsibilities/expectations and project status updates are provided to the customer and available internally. This position is responsible for delivering on-time onboarding projects.

The position is ideal for organised, enthusiastic, and passionate individuals who deliver an excellent customer experience.

Key Responsibilities
  • Facilitate the onboarding process for Scurri customers
  • Client-facing, single point of contact responsible for the end-to-end client experience and satisfaction during the onboarding process
  • Collaborate with the client to develop and execute an implementation plan in line with required deadlines
  • Project manage to ensure successful timely delivery of the project
  • Assist the customer to determine the best approach to integrate with Scurri's product and API and create technical documentation of the business process.
  • Complete onboarding tasks, including the creation and configuration of accounts, training relevant stakeholders, supporting the customer's implementation and testing
  • Cultivate strong relationships with clients, carriers and external partners to deliver quality service
  • Manage multiple onboarding projects to ensure client satisfaction
  • Develop specialised expertise on all products, services, and internal tools/systems
  • Identify and implement opportunities for process improvements
  • Occasional travel, primarily across Ireland and UK, however, may require Worldwide travel
Skills, Knowledge and Expertise
  • Minimum Honours Degree in a technical discipline
  • Project management qualifications with 3+ years experience in an Agile environment (ideally Lean Software Development) or 5 years or more relevant business experience
  • Strong interpersonal skills and experience showing the ability to establish strong working relationships with clients and colleagues
  • Technically minded and skilled at problem solving and explaining complex scenarios
  • Proven ability to meet targets and deadlines both as a team member and individually
  • Experience in working with high-volume/enterprise customers
  • Proven continuous improvement mindset, with experience designing and improving business and customer processes
  • Very organised and comfortable delegating tasks and organising workloads
  • Experienced in interfacing between technical (developers) and commercial functions
  • Ability to influence multiple stakeholders in order to achieve objectives
  • Ability to deal with conflicting objectives and complexity
  • Passionate about customers and their success
Benefits

At Scurri, we feel it's important to hire highly motivated and talented people, make sure they are looked after and to give them the tools and the freedom to get things done. We provide an open and positive work environment while ensuring our employees have the work/life balance they need. Work is not only challenging but interesting and rewarding as well. We encourage employees to grow and develop throughout their career.

Additionally, we definitely like to have fun as well. Our main requirement is that you follow our values and focus on the mission. For the second year in a row, we are proud to be recognised as a "Great Place to Work".

  • Company pension - Matched employer contribution
  • Company Health Scheme - VHI
  • Company Employee Share Option Plan (ESOP)
  • Snacks - Tea, coffee, fruit, ice cream and other surprises to keep you fuelled
  • Discounted Gym Membership
  • Cycle to work scheme
  • Ongoing wellbeing programme which includes massage sessions, nutrition talks and more
  • Annual company day, regular all-company socials
  • Social Club - Camping, Kayaking, nights out etc
  • Ongoing Training
  • Paid volunteer time
  • Ultra-modern offices and facilities
#J-18808-Ljbffr

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