Customer Onboarding Strategist, Global Customer Solutions
2 weeks ago
Location: Dublin, Ireland
Early ExperienceExperience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
Minimum Qualifications:- Bachelor's degree or equivalent practical experience.
- 2 years of experience in advertising sales, business development, marketing, start-ups, or media.
- Ability to communicate in English and one of the following languages (Swedish, Danish, Finnish, Norwegian) to support client relationship management in this region.
- Understanding of Google's advertising products and the technology industry.
- Ability to reach out to customers and assist them in adding value to their business.
Businesses that partner with Google come in all shapes, sizes, and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research, and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients, and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As a Customer Onboarding Specialist, you will educate new customers, help solve problems, drive strategy, and ensure the adoption of our products. Throughout our customer lifecycles, we prioritize delivering customer experience and onboarding.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities- Own and manage customer relationships from creating their first campaigns through successful implementation for a customer's first six months using Google Ads.
- Help the customer define their needs and manage their timeline.
- Be a Google Ads expert and educate on our products and measurement solutions.
- Respond to customer emails and calls regarding implementation.
- Successfully transfer our customer relationships to customer account managers after onboarding.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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