Customer Onboarding Strategist, Global Customer Solutions

4 weeks ago

Dublin, Dublin City, Ireland Google Full time
Customer Onboarding Strategist, Global Customer Solutions (English, Turkish)

Location: Dublin, Ireland

Early Experience:

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

Minimum Qualifications:
  • Bachelor's degree in Advertising, Marketing, or equivalent practical experience in a media advertising environment.
  • 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.
  • Experience meeting Business-to-Business sales goals.
  • Experience in pitching comprehensive advertising solutions to customers.
  • Ability to communicate in English and Turkish fluently to support client relationship management in this region.
Preferred Qualifications:
  • Experience managing and customizing for a customer base.
  • Experience working with Google Ads, including execution and consultative levels.
  • Experience in new business sales and business analysis with ability to take initiative and lead, motivate, and work well with others.
  • Ability to multi-task and manage multiple projects at a time while paying attention to detail.
  • Excellent problem-solving and written/verbal communication skills, with the ability to develop business recommendations, action plans, as well as ideas on improving internal processes.
About the Job:

Businesses that partner with Google come in all shapes, sizes, and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research, and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients, and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you will have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities:
  • Manage and develop trusted relationships with clients and help them achieve business goals.
  • Create and craft pitches to customers tailored to clients' performance goals, and work towards mutual business objectives.
  • Find and implement creative ways to improve client relationships, share performance-enhanced suggestions, and promote Google products.
  • Produce interpretable insights from data analysis, and deliver data-driven strategic and tactical recommendations to customers.
  • Execute business strategies for specific markets and customers in collaboration with internal teams and communicate with customers proactively via phone and email. Contribute to the team performance consistently delivering against quarterly business goals.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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