Service Desk Technician
1 week ago
Role: Service Desk Technician
Salary: €40,000 per annum plus an on-call allowance of €250 per week
Location: North Dublin (on-site with remote on-call duties outside of business hours)
Benefits: Healthcare, Pension, Death in Service, Product Discounts
Duration: Full-time, Permanent
Working Hours: Rotating shifts. Early shift: 07:30 - 15:30, Standard shift: 09:00 - 17:30, Late shift: 10:30 - 19:00. Participation in an on-call rota: 1 week in every 5 weeks, with duties performed remotely outside of business hours.
Service Desk Technician
An exciting opportunity has arisen for a skilled Service Desk Technician to join a dynamic team in North Dublin. This role involves delivering exceptional IT support to ensure smooth operations for end-users and stakeholders. The successful candidate will have strong problem-solving skills, technical acumen, and a passion for customer service, making a significant impact in a fast-paced environment.
With on-call duties handled remotely, this position offers a balance between flexibility and hands-on support. If you thrive in collaborative settings, enjoy troubleshooting IT challenges, and seek to build a rewarding career, this role is tailored for you.
Responsibilities:
- Provide first and second-level technical support to resolve hardware, software, and network issues.
- Monitor and respond to incoming support tickets, calls, and emails promptly.
- Troubleshoot and resolve technical incidents in a timely manner.
- Escalate unresolved issues to senior technicians or external vendors where necessary.
- Participate in the on-call rota to ensure continuous support for the organisation.
- Document incidents, solutions, and maintain accurate records of system changes.
- Perform regular system checks to ensure optimal performance of IT infrastructure.
- Collaborate with team members to implement software updates and hardware installations.
Requirements:
- Proven experience in a service desk or IT support role.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and IT hardware.
- Familiarity with remote support tools and basic networking principles.
- Excellent communication skills, both written and verbal, with a customer-centric approach.
- Ability to work effectively under pressure and manage multiple tasks.
- Availability to participate in a rotating on-call schedule.
- Problem-solving mindset with attention to detail and organisational skills.
- Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous but not essential.
What to do next:
If you're interested in this role, click 'apply now'. For more information and a confidential discussion on this role or other opportunities, contact Conor via email.
#J-18808-Ljbffr-
Service Desk Lead
1 week ago
Dublin, Dublin City, Ireland Eolas Recruitment Full timeOur Dublin based client is looking for a Service Desk Lead to join their team on a permanent basis. This role requires an individual who can lead a team of IT support specialists, ensuring high-quality support and efficient resolution of user IT issues. The Service Desk Lead will be responsible for improving service delivery, enhancing user satisfaction, and...
-
Service Desk Analyst
1 week ago
Dublin, Dublin City, Ireland Sabeo Full timeDescription Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles. One of my Life Insurance client is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions vacantContract role until the end of the year initially(Chances of extension...
-
Senior Service Desk Engineer
7 days ago
Dublin, Dublin City, Ireland UniJobs Full timeSenior Service Desk Engineer - South Dublin Unijobs on behalf of our public sector client, are currently recruiting for the position of Senior Service Desk Engineer in South Dublin. Fully on-site role with no hybrid work options available. This post is for 12 months initially with options to extend. Working Hours: 8:00 AM to 6:00 PM, Monday to Friday....
-
Service Desk Engineer
1 week ago
Dublin, Dublin City, Ireland itContracting Full timeOverview eir evo talent are seeking applications for a Service Desk Engineer, this is a 6-month day rate contract located in Dublin 8. The role is Hybrid. Responsibilities: You will work as part of the support team that are the front line for IT into our business, answering calls and emails. Work can vary from remote troubleshooting, software...
-
L2/3 Service Desk IT Engineer
1 week ago
Dublin, Dublin City, Ireland Reperio Human Capital Full timeL2/3 Service Desk IT Engineer 101512 Desired skills: Service Desk Engineer, IT Support, L2/3 IT Support, Dublin, Permanent We are seeking a skilled L2/3 Service Desk IT Engineer to join our client's dynamic IT team. The ideal candidate will provide advanced technical support, resolve complex IT issues, and ensure the stability and performance of...
-
Mitarbeiter IT Service Desk
6 days ago
Dublin, Dublin City, Ireland HanseVision GmbH Full timeBitte auswählen, wie oft (in Tagen) eine Benachrichtigung erfolgen soll:Mit über 15.000 Mitarbeitenden sind wireines der erfolgreichsten IT-Unternehmen und Marktführer in unserer Branche. Die Kombination aus Direktvertrieb von IT-Produkten mit umfassenden Systemhausdienstleistungen macht uns zum zukunftsstarken IT-Partner für Mittelstand, Konzerne und...
-
Service Desk Engineer Level 2
1 week ago
Dublin, Dublin City, Ireland realTime Recruitment Full timeJob Opening Service Desk Engineer Level 2 Permanent Dublin 11-05-2023 Realtime are looking for an IT Service Desk Support Engineer, to manage & log incidents and requests, resolve technical issues and escalate to a higher level when unable to resolve them. This role is based in Dublin City Centre. What you get: Market-leading Salary ...
-
Service Desk Agent New
7 days ago
Dublin, Dublin City, Ireland CPL Full timeMy client is a large professional who provides a range of services and solutions. They are seeking a service desk Co- Ordinator for immediate start to look after the Ireland and UK support of the business. The success candidate will provide end to end support to their customers to ensure there business needs are met.Candidates must have customer service,...
-
IT Service Desk Administrator
1 week ago
Dublin, Dublin City, Ireland Cpl Full timeIT Support Technician Location: Ballymount, Dublin 24 Job Type: Full-Time, On-Site Experience Level: Entry-Level (1-2 years of experience) Salary: €35, About We are seeking an IT Support Technician to join our team and play a crucial role in maintaining and improving our IT infrastructure. Key Responsibilities: PC Configuration...
-
Senior Cloud Service Desk Engineer
22 hours ago
Dublin, Dublin City, Ireland RSA Group Full timeJoin RSA and make a difference every day.Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.With offices in Belfast, Galway, and Dublin, we have embraced hybrid work...
-
Senior Cloud Service Desk Engineer
7 days ago
Dublin, Dublin City, Ireland RSA Insurance Ireland Limited Full timeJoin RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced hybrid...
-
Head of Desk
2 weeks ago
Dublin, Dublin City, Ireland Ebury Full timeHead of DeskLocation: Ebury Dublin - Office basedOur Head of Desk (HoD) are the captains of our team, instrumental in ensuring a positive, supportive and motivational culture here at Ebury, maintaining and improving sales performance through the training, coaching and development of their people.A HoD is a leader, someone who sets the standards high and...
-
Service Desk Mitarbeiter(m/w/d)
22 hours ago
Dublin, Dublin City, Ireland LAUNCH Europe GmbH Full timeDu bist ein Kommunikationstalent und hast ein Auge für technische Details? Du hast Spaß daran, anderen zu helfen und Lösungen für Probleme zu finden? Dann werde Teil unseres Teams Wir suchen ab sofort einen Service Desk-Mitarbeiter (m/w/d), der unser Serviceteam tatkräftig unterstützt.Aufgaben:Erste Anlaufstelle bei Anfragen von Kunden und...
-
Senior Technician
2 weeks ago
Dublin, Dublin City, Ireland Spirit Motor Group Full timeSpirit Motor Group is one of Ireland's largest automotive retail groups, with no fewer than nine locations and a huge selection of new and used cars and commercial vehicles available. Established in 2004, we're proud to represent some of the world's most celebrated brands, including Jaguar, Land Rover, Volvo, Polestar, Ford, Skoda, SEAT, Cupra, and...
-
Head of Desk
7 days ago
Dublin, Dublin City, Ireland Ebury Full timeEbury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Head of Desk Location: Ebury Dublin - Office based Our Head of Desk (HoD) are the captains of our...
-
Service Technician
7 days ago
Dublin, Dublin City, Ireland Astute People Full timeAstute's Renewables team is partnering with one of the world's largest wind turbine manufacturers to recruit a Service Technician for its site in Glencarbry, Ireland.The Service Technician role comes with a salary of €40,000 plus bonus and pension scheme and great career progression opportunities.If you're an Electrical or Mechanical Engineer with a Level...
-
Service Technician
22 hours ago
Dublin, Dublin City, Ireland Astute People Full timeAstute's Renewables team is partnering with one of the world's largest wind turbine manufacturers to recruit a Service Technician for its site in Glencarbry, Ireland.The Service Technician role comes with a salary of €40,000 plus bonus and pension scheme and great career progression opportunities.If you're an Electrical or Mechanical Engineer with a Level...
-
Service Technician
2 weeks ago
Dublin, Dublin City, Ireland ICDS RECRUITMENT CONSULTANTS LTD Full timeService Technician - Ireland.Our UK-based client develops and manufactures production and packaging equipment for customers around the world and is a recognized development partner for pharmaceutical and medical companies.The company has retained us to recruit a Service Technician for Ireland. There is flexibility as to where the successful candidate is...
-
Senior Service Desk Analyst
2 weeks ago
Dublin, Dublin City, Ireland Health Innovation Labs Full timeAt Health Innovation Labs, we are a remote-first company revolutionizing healthcare through technology, delivering innovative solutions that transform how care is accessed, delivered, and managed. We thrive at the intersection of healthcare and technology, empowering providers, patients, and organizations to achieve better outcomes through smarter, more...
-
Service Technician
2 weeks ago
Dublin, Dublin City, Ireland ASSA ABLOY Global Solutions Full timeSERVICE TECHNICIAN - Dublin or Galway/Limerick, IrelandASSA ABLOY, the global leader in access solutions, is seeking a Service Technician in Ireland.What you would doDeliver innovative access solutions that make our customers happy.Perform planned and preventative maintenance, repair and service to our door and docking solutions.Complete routine...