Senior Cloud Service Desk Engineer

7 days ago

Dublin, Dublin City, Ireland RSA Insurance Ireland Limited Full time

Join RSA and make a difference every day. 

Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

With offices in Belfast, Galway, and Dublin , we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister-company 123.ie.

At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. 

 As proud member of the Intact family , we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums. 

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

  And, if you bring your best, then we promise to give you, our best. 

Culture and Community 

 RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

 We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do. 

 We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

  Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don't lie… in our annual engagement survey 

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they've made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model 

Senior Service Desk Engineer

Exciting new role for Senior Service Desk Engineer to join our highly skilled and experienced IT team in Dublin.

Key Responsibilities:

Deliver customer focused service that is of the highest standards. Support the development team with bug investigation in test environments and production. Be accountable for tickets entering the Level 2 service desk and bring them to resolution. Own the communication process between the development team and the agents. Work to deliver SLAs. Incident classification and resolution. Escalating issues to management as appropriate. Log monitoring and Analysis to find yet unknown issues. Adhoc SQL reporting for both IT and wider business functions. DB Script Deployments.

We are looking for someone who has:

Relevant third level degree and minimum 3 years industry experience in a similar role. Strong problem solving and analytical skills based. Using support tools to manage and track tickets and customer incidents and requests. Experience dealing with senior technical and management stakeholders in a corporate environment. Strong SQL Skills. Knowledge of Azure log analytics and application insights. Ability to create reports from sql on an Adhoc basis. Strong Code Investigation Skills (Java, .Net, Angular JS and Angular) Knowledge of Database maintenance a benefit.

Personal Skills Requirements:

You have a strong attention to detail and great communication skills. You like results, taking ownership for tasks and overcoming obstacles. Great problem-solving skills and the ability to think creatively is key. Self-motivated, organized and customer focused. You value teamwork.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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