IT Service Desk Supervisor
4 weeks ago
Vitalograph is the world's leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, and advanced high-reliability equipment and software systems used in respiratory end-point clinical drug trials. Headquartered in the UK, Vitalograph has operations in Ireland, Germany and the USA. Our mission is to improve patient lives by designing and manufacturing market leading products and services.
Why Join Us?
At Vitalograph, we offer more than just a job. As a global leader in medical respiratory diagnostics, you'll be at the heart of groundbreaking technology used to diagnose respiratory disorders worldwide. Here's what you can expect:
- Pension contribution from the company, ensuring your future is secure.
- Private Health Insurance for peace of mind.
- Educational Assistance Programme to fuel your professional growth.
- Clear career development opportunities, with room to grow and make an impact.
We are seeking an experienced, dynamic IT Service Desk Supervisor to join our existing Global IT team managing a team that spans multiple international sites. Reporting to the CIO, you'll be at the heart of ensuring seamless, high-quality IT services that support every aspect of our business, from our Headquarters to our customers.
Responsibilities:
Team Leadership
Lead and inspire the IT Service Desk team with team members in UK, Ireland, Germany, and the US, fostering a collaborative environment that champions success.
Oversee first & second level support, managing escalations to internal IT teams or specialised vendors as needed.
Managing individual and team performance including assisting the CIO in carrying out annual performance reviews with the service desk team.
Service Desk Management
Ensure smooth daily operations, handling escalations with confidence, and overseeing IT tickets to guarantee swift, efficient resolutions.
Provide exceptional service to our office locations and remote team members, with IT support teams serving as the primary point of contact for all IT-related issues and inquiries.
Assisting with System Administrator duties as required.
Vendor & Partner Management
Own relationships with outsourced IT service providers and strategic partners, ensuring that SLAs are exceeded, and operations are flawless. Continuous Process Improvement
Consistently review and enhance IT support processes, identifying opportunities for greater efficiency and alignment with business objectives.
Customer Satisfaction
Be the driving force behind an exceptional end-user experience, delivering prompt, professional IT support that keeps our internal customers happy.
The Candidate:
We're looking for a leader with a passion for technology and an eye for innovation. You'll be a problem solver, always looking for new ways to drive efficiency, with a keen understanding of the unique demands of corporate IT environments.
Technical
In-depth knowledge of hardware, networks, infrastructure, and applications, and how they integrate to support seamless IT operations.
Good understanding of WAN/LAN/WLAN infrastructure.
In-depth knowledge of Microsoft Active Directory, DNS, DHCP, WDS, and DFS within a Windows Server Environment.
Proficiency in managing Office 365 platforms.
Familiarity with tools to manage IT environments remotely.
Proven ability to efficiently manage helpdesk ticket systems and prioritise support tasks.
Expertise in supporting mobile devices and applications for retail and distribution settings.
Qualifications
3rd level qualification (certificate, diploma, degree), in electronics engineering, computer science or a related discipline highly desired.
At least 2 years of relevant post-qualification experience.
Previous supervisory experience desirable.
Leadership
Proven experience in leading IT teams, with a strong track record in vendor management, service delivery, and help desk operations.
Process-Driven
You know how to streamline and improve processes, particularly in ticketing systems and helpdesk operations, to maximise efficiency.
Communications
You're a clear communicator, able to explain technical concepts in simple terms for non-technical stakeholders.
Adaptable & Agile
Comfortable in a fast-paced, dynamic environment, you're ready to take on evolving challenges with a pragmatic, flexible mindset.#J-18808-Ljbffr
-
IT Service Desk Supervisor, Ennis
4 weeks ago
ennis, county monaghan, ireland TN Ireland Full timeSocial network you want to login/join with:About Vitalograph:Vitalograph is the world's leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, and advanced high-reliability equipment and software systems used in respiratory end-point clinical drug trials. Headquartered in the UK,...
-
IT Service Desk Supervisor
2 weeks ago
Ennis, Clare, Ireland Vitalograph Full timeVitalograph is the world's leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, and advanced high-reliability equipment and software systems used in respiratory end-point clinical drug trials. Headquartered in the UK, Vitalograph has operations in Ireland, Germany and the USA. Our...
-
IT Service Desk Engineer
3 weeks ago
County Dublin, Ireland IT Alliance Group Full timeIT Service Desk Engineer Place of work: On-site Dublin 1 /Duration: Permanent / Hours of work:Monday to Friday Office Hours. About the Company and the Role: Auxilion is an award-winning provider of IT support services, technologies, and consulting. We specialize in delivering bespoke solutions for both public and private organizations in the UK and Ireland....
-
Front Desk Supervisor
16 hours ago
County Dublin, Ireland Carlton Hotel Blanchardstown Full timeWe are currently seeking a highly organized and customer-focused Front Desk Supervisor to join our Reception Team at Carlton Hotel Blanchardstown.The ideal candidate will have experience in a similar role, possess excellent communication skills, and be able to work effectively in a fast-paced environment.Manage the day-to-day operations of the Reception...
-
Engineering Supervisor
3 days ago
County Dublin, Ireland Gilligan Black Recruitment Full timeEngineering Supervisor (Security Systems) Dublin €65-69k plus benefits An incredible opportunity to join a leading Engineering Company and really make an impact on both the team and their customers.Reporting to the Service Manager, this varied role will involve supervising a team of established Service Engineers and providing expertise, support and...
-
Supervisor of Engineering Operations
3 days ago
County Dublin, Ireland Gilligan Black Recruitment Full timeWe are looking for a highly motivated Supervisor of Engineering Operations to join our team at Gilligan Black Recruitment.In this key role, you will be responsible for supervising a team of skilled Service Engineers and providing technical guidance and support as needed.You will work closely with the Service desk team to control workloads, hours, and number...
-
Front Desk
3 weeks ago
brick, county tipperary, ireland Retrofitness, LLC Full timeThe Front Desk employee is the face of the club; you are the person a member sees when he or she first walks into the club. It is important that this person has a positive, upbeat personality with great communication ability. The Front Desk employee wears many hats and should be able to multi-task between answering phone calls, making Retro Smoothies, and...
-
Front Desk
3 weeks ago
brick, county tipperary, ireland Retrofitness, LLC Full timeThe Front Desk employee is the face of the club; you are the person a member sees when he or she first walks into the club. It is important that this person has a positive, upbeat personality with great communication ability. The Front Desk employee wears many hats and should be able to multi-task between answering phone calls, making Retro Smoothies, and...
-
Front Desk Receptionist
7 days ago
Ennis, Clare, Ireland Trump International Golf Links & Hotel Full timeJoin Our Front Office Team as a Front Desk Agent at Trump International Golf Links & Hotel Doonbeg IRELANDAre you passionate about delivering world-class hospitality?Our Front Office Team is looking for a Front Desk Agent to create exceptional guest experiences at our 5-star luxury golf resort.Your Role: As the first and last point of contact for our guests,...
-
Dublin 8 Operations Supervisor
2 days ago
County Dublin, Ireland Leinster Appointments Full timeA rewarding career opportunity has arisen with Leinster Appointments as an Operations Supervisor. In this role, you will be responsible for providing support to the Operations Manager, leading and supporting the operations teams, and ensuring the smooth daily management of our operations.The successful candidate will be a qualified or experienced...
-
Customer Service Manager
8 hours ago
County Dublin, Ireland Carlton Hotel Blanchardstown Full timeHotel Management: Front Desk SupervisorWe are seeking a results-driven and customer-focused Front Desk Supervisor to join our Reception Team at Carlton Hotel Blanchardstown.The ideal candidate will have experience in hotel management, possess excellent communication skills, and be able to work effectively in a fast-paced environment.Manage the administrative...
-
Senior Service Desk Analyst
3 weeks ago
ireland Health Innovation Labs Full timeAt Health Innovation Labs, we are a remote-first company revolutionizing healthcare through technology, delivering innovative solutions that transform how care is accessed, delivered, and managed. We thrive at the intersection of healthcare and technology, empowering providers, patients, and organizations to achieve better outcomes through smarter, more...
-
Front Desk Receptionist and Support
2 days ago
County Westmeath, Ireland Ttm Healthcare Limited Full timeTtm Healthcare Limited seeks a Front Desk Receptionist and Support staff member for our Strokestown office. This role offers a unique opportunity to work in a dynamic environment, supporting various services and stakeholders.About the RoleThis temporary position involves a mix of front desk duties, such as welcoming clients and managing inquiries, and...
-
Front Desk Coordinator
3 days ago
County Dublin, Ireland Ghl Recruitment Full timeAbout This Opportunity:We are looking for a highly motivated and organised individual to join our team as a Receptionist. In this role, you will be responsible for managing the front desk, providing exceptional customer service, and handling various administrative tasks. This is a fantastic opportunity to gain experience in a professional, fast-paced...
-
Production Supervisor
1 week ago
Monaghan, County Monaghan, Ireland Primtac Personnel LTD Full timeThe Production Supervisor will be part of a company leader in the consumer foods sector, specializing in pioneering innovation within the chilled category. As a Production Supervisor, you will oversee daily operations on the factory floor, ensuring efficiency, quality, and seamless production processes. The ideal candidate will have at least 2 years...
-
Production Supervisor
7 days ago
Monaghan, County Monaghan, Ireland Primtac Personnel LTD Full timeThe Production Supervisor will be part of a company leader in the consumer foods sector, specializing in pioneering innovation within the chilled category. As a Production Supervisor, you will oversee daily operations on the factory floor, ensuring efficiency, quality, and seamless production processes. The ideal candidate will have at least 2 years...
-
Production Supervisor
5 days ago
Monaghan, Co. Monaghan, Ireland Primtac Personnel LTD Full timeThe Production Supervisor will be part of a company leader in the consumer foods sector, specializing in pioneering innovation within the chilled category. As a Production Supervisor, you will oversee daily operations on the factory floor, ensuring efficiency, quality, and seamless production processes. The ideal candidate will have at least 2 years in a...
-
Front Desk Support Specialist
12 hours ago
County Dublin, Ireland Ghl Recruitment Full timeCompany Overview:Ghl Recruitment connects talent with opportunity. We are committed to providing our clients with exceptional service and supporting them in achieving their business goals.Job Description:We are seeking a skilled Front Desk Support Specialist to join our team. The successful candidate will be responsible for managing the front desk, answering...
-
Catering Supervisor
2 days ago
Ennis, Clare, Ireland Corporate Catering Contract Catering Full timeAbout the RoleWe are currently seeking a highly motivated and experienced Catering Supervisor to join our team at Corporate Catering Contract Catering. As a key member of our operations team, you will be responsible for ensuring the smooth running of our catering services.The successful candidate will have a minimum of 2 years supervisory experience, with a...
-
Front Desk Administrator
3 days ago
County Roscommon, Ireland Global Professional Consultants Full timeGlobal Professional Consultants, a specialist construction recruitment consultancy based in Dublin, is seeking a highly skilled Front Desk Administrator to join their team. As an award-winning Irish-owned Civil engineering consultancy, they have a strong focus on delivering exceptional services to their clients.The successful candidate will be responsible...