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Spa Manager

1 month ago

Bray, Wicklow, Ireland Druids Glen Resort Full time

Druids Glen Hotel & Golf Resort features 145 spacious guestrooms and suites, eight conference and event spaces, dining options include Hugo's Restaurant which holds 2AA rosettes for culinary excellence.

Our chef's dishes include a tempting array of flavours and textures using the best Irish produce.

Hugo's is minimalist in style with wood-panelling and a soft grey and teal blue colour scheme with comfortable velvet booths.

The Garden Rooms and Bar, Sycamore Lounge along with a Spa, Health Club and two championship golf courses, Druids Glen and Druids Heath.

We are seeking an experienced Spa Manager

The successful candidate will:

  • Lead the team, ensuring they are nurtured through your presence and support, and to develop a stable, energised and professional work environment, to the highest standards.
  • Attract, train, develop and retain a high performing Spa team, who deliver exceptional service.
  • Manage all people operations, including rosters, training, payroll, performance evaluation, and management.
  • Monitor customer reviews, following up and speaking with customers to ensure satisfaction.
  • Liaise between the hotel front office and sales operational departments; clients and guests for conference groups; and guests as required.
  • Participate in the annual budgeting and forecast process. Produce annual marketing plan & identify new business and marketing opportunities. Promote and sell customised spa programs to conference groups as required.
  • Develop and implement Spa goals, policies and standard operating procedures.
  • Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, and sales techniques.
  • Establish and maintain a professional business relationship with all vendors.
  • Assist Health Club Management, with the day-to-day management of our Resort Health Club.
  • Complete regular stock-takes and ordering as necessary, review brands, plan and implement systems to maximise sales and revenue.
  • Attend Resort management meetings as necessary.
Our ideal Candidate will have:
  • At least 3-4 years previous experience with 1 year in a management position.
  • Experience working with a designated spa brand.
  • Demonstrable experience of leading a team within a Spa environment.
  • Proven Spa Therapist experience and knowledge of treatments required.
  • Demonstrated commitment to highest standards & continuous improvement.
  • Proven ability to manage projects, direct a team and lead by example.
  • Ability to be held to account & take responsibility.
Our People

Druids Glen Hotel and Golf Resort's people strategy, 'Team Member Experience', has been developed to make Druids Glen a truly great place to work, learn and develop as a person and as a professional.

Our Team Member Experience includes:

  • Recognition and Reward
  • Safety and Wellbeing
  • Communications & Engagement
  • Development & Progression
  • Feedback & Review

As a GREAT PLACE TO WORK (CERTIFIED 2024/25), we are committed to continually learning in order to create a high performing work environment where we improve on what we do and how we do it.

We recognise that our employees are critical to our success, and we are always interested in hearing from talented and committed people who wish to develop their career in a challenging and highly rewarding environment.

Our Culture / Values

Druids Glen Hotel and Resort's core values of Fairness, Teamwork, Respect, Trust, and Commitment to our guests and team are a central part of our culture, and together with our people strategy, strives to provide the very best possible workplace for our employees so they can succeed and progress.

Company Benefits

WORKING IN THE AWARD-WINNING FIVE-STAR DRUIDS GLEN HOTEL & GOLF RESORT IS MORE THAN A JOB... IT COULD BE THE START OF YOUR FUTURE CAREER

Druids Glen have a number of vacancies available from junior to management roles. Our company benefits include:

  • Excellent salaries along with Career Development and Training.
  • Rewards for personal achievement in sport.
  • Rewards for personal achievement in education.
  • Rewards for personal achievement in community activity.
  • Length of Service Rewards.
  • Internal Training Rewards.
  • Upselling & Other Departmental Rewards.
  • Discounted Spa treatments.
  • Educational Assistance – for Hospitality & other professional courses.
  • On-site Gym.
  • Bike to work scheme & other commuter plans.
  • Meals during shifts.
  • Free on-site tea/coffee.
  • Free parking.
  • Healthy Snacks.
  • Staff Discounts on accommodation in our Sister Properties.
  • Opportunities for advancement & Career Development.
  • Achievers of the Year.
  • Leaders of the Quarter.
  • Achievers of the Month.
  • Departmental Star of the Month.
  • Employee Referral Bonus.
  • Financial Planning Resources.
  • Complimentary Golf on Druids Heath Golf Course.
  • Team & Departmental Rewards.

Skills:
Manager Experienced Lead

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