Front of House Manager

3 weeks ago

Bray, Wicklow, Ireland Druids Glen Hotel & Golf Resort Full time

We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service. This is not an office based position but requires leading from the lobby.

Principle Responsibilities:

The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Hotel Responsible for all front office functions and team. As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.

Role Requirements:

 To establish and implement standards, ensuring all services offered are of the highest 5* quality and all employees are trained in the delivery of same.

 Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

 Identify and analyse operational challenges and facilitate the development of solutions to prevent reoccurrence.

 To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.

 Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

 Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed

 Providing guidance and direction to team members, including setting performance standards and monitoring performance.

 Manages staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning.

 To ensure compliance in relation to Health & Safety and statutory requirements.

 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

 To maintain a strong visible presence in the department. 

 Ability to recruit, train, develop and retain team members.

The Candidate:

The ideal candidate must have;

 Previous experience in a similar position within a 4* or 5* property.

 Excellent attention to detail and the ability to motivate self and team.

 Strong, professional communication skills are essential, both oral and written.

 Previous experience in a high-volume property.

 Fully competent in the property management system, HOTSOFT or similar PMS.

 The ability to work under pressure, on their own initiative and have a passion for the hospitality business.

In return, we also offer excellent employee benefits, including:

  • Career Development and Training
  • Length of Service Rewards
  • Internal Training Rewards
  • Upselling & Other Departmental Rewards
  • Discounted Spa Treatments
  • Educational Assistance (for Hospitality & other professional courses)
  • Complimentary Gym and Pool Membership
  • Complimentary Golf at Druids Heath Golf Course
  • Bike-to-Work Scheme & Other Commuter Plans
  • Meals During Shifts
  • Free Parking
  • Staff Discounts on Accommodation in Our Sister Properties
  • Opportunities for Advancement & Career Development
  • Employee Recognition
  • Employee Referral Bonus
  • Team & Departmental Rewards
  • Pension Contribution
  • Management Sick Pay Scheme
  • Health Insurance
  • Complimentary Family Membership of Health Club

The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each and every member of the team to practice teamwork, mutual respect, responsibility and professionalism.

If you have previous experience and would be interested in the opportunity of career advancement within a 5 Star property contact us today.

Important Information:

All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.

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