Front of House Manager 5 Hotel
3 weeks ago
Join to apply for the Front of House Manager 5* Hotel role at Hotel Talent.
Hotel Talent is currently seeking an experienced Front Office Manager to join our clients welcoming Front Office team in a 5* property. In this role, you will lead and support a dedicated team to ensure that every guest receives a warm, efficient welcome throughout their stay.
Key Responsibilities:
- Develop, implement, and provide training on SOPs and standards.
- Ensure smooth arrival and departure procedures to deliver an exceptional guest experience.
- Handle reservations calls efficiently, providing a high level of guest care.
- Participate in meetings, including the Morning Stand-Up and weekly Head of Department meetings.
- Oversee room allocations and coordinate with the Accommodation team to ensure timely availability.
- Promote the hotel, its outlets, and local activities to guests.
- Maintain accurate filing and administration within the department.
- Assist with recruitment and training of new team members.
Key Requirements:
- Previous experience as a Front Office Supervisor or Assistant Manager is essential.
- A fresh new perspective on the role and forward thinking whilst supporting the team.
- Strong knowledge of Front Office systems, preferably Opera, is required.
- Excellent written and verbal communication skills in English.
- Outstanding interpersonal, organizational, and communication abilities.
Skills:
- Operational Knowledge Front of House Operations
- Financial Acumen
Benefits:
- Paid Holidays
- Parking
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Administrative and Support Services
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