Customer Service Representative

4 weeks ago

Dublin, Ireland Atlanta Group Full time

Join to apply for the Customer Service Representative role at Atlanta Group.

Customer Service Representative - Carole Nash, Dublin - start date 3rd March 2025 - Multiple roles.
Location: Dublin 1 (Foley Street)

Carole Nash (Part of Markerstudy Group) is a leading motorcycle insurance specialist, catering for over 240,000 motorcycles and scooters across Ireland and the UK. The purpose of this role is to deliver excellent customer service by providing a personal and professional experience over the telephone, resolving customer inquiries.

This is a full-time position, working Monday - Friday 9am to 5:30pm - Some Saturday working.

Salary for this position: 28,000 Euros per annum.

Please note this is a hybrid position with a split between working from the office and at home; however, for the initial training and probation period, you are required to be in the office full time.

Full in-depth training is provided for this position.

Key Responsibilities:

  • Deliver outstanding and consistent customer service across all product lines to ensure customer confidence and drive customer loyalty.
  • Promote and ensure the positive reception of the distribution brands.
  • Take ownership to ensure the development of long-term relationships with customers and engage with new products.
  • Ensure satisfactory customer outcomes in line with Central Bank guidelines promoting positive customer satisfaction.
  • Ensure effective handling and escalation of complaints in line with the company’s complaints handling procedure.

Skills / Experience required:

  • Experience working within a customer service environment.
  • Experience within the Insurance sector, preferably within Insurance Brokering/Intermediary (advantageous, but not essential).
  • Able to take responsibility for customer concerns & resolution.
  • Good communication skills, able to remain objective & demonstrate empathy.
  • Experience of using technology including excellent keyboard skills.
  • Ability to work in a fast-paced environment.
  • A high level of attention to detail.
  • Able to identify personal goals & take responsibility for your own development plan.
  • Able to remain self-motivated.

Why choose us?

Being a part of an expanding and ambitious team is always exciting. With Carole Nash, you’ll get the very best of training, strong support for your professional development, and the opportunity to build your career in the insurance profession. You’ll also get to make a real difference for our customers and have a lot of fun along the way We offer a fantastic city centre office space working environment with 24 days of holiday (increasing to 28 days with length of service). Employees also have access to a contributory pension scheme, income protection, and Cycle to Work Scheme.

If you are interested, please apply with your up-to-date CV or email markellis-hall@markerstudy.com for more information.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries: Consumer Services
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