Pharmacy Healthcare Advisor

4 weeks ago

obriensbridge killaloe municipal district ireland Unipharmedtech Full time
Pharmacy Healthcare Advisor - O'Brien's Hospital

We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the teams in O'Brien's Hospital.

Allcare Pharmacy

Allcare support is a company which specializes in supporting Community Pharmacies to deliver excellent personalized care to their community. The Allcare Pharmacy group is a network of pharmacies throughout Ireland that strive for customer service excellence where staff focus on their core skill of providing expert medical care, advice, and value to their patients and customers.

Purpose of Role:

To deliver excellent customer service and to provide advice and information as required to customers on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.

Duties and Responsibilities:

  • To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
  • To maintain good stock control including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.
  • To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
  • To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
  • To maintain cooperative and professional working relationships with colleagues at all times.
  • To fulfill the request for specific over-the-counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
  • To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.
  • To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
  • To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.
  • Any other duties as required.

Teamwork

  • Provide support to other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals.
  • This role requires a high level of pro-activity and an ability to work on own initiative.
  • Build relationships with others in the pharmacy to create a positive working environment.
  • Participate in staff training programmes and implementation and be proactive in developing the role function.
  • To work effectively as part of the Pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.

Customer Focused

  • We are passionate about exceeding expectations:
  • making our community pharmacies the local destination of choice.
  • Delivering customer service to the highest quality.
  • To provide advice and information as required to customers on all product ranges available in the Pharmacy.
  • To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.

Qualifications, Experience & Skills Required

  • 1 year of experience in Pharmacy/Retail/Hospitality is preferable.
  • Cashier experience is an advantage.
  • Excellent communication skills, both written and verbal.
  • Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.
  • Good attention to detail is essential.
  • Organized with a proven ability to multi-task successfully under pressure.
  • Ability to work on own initiative and as part of a team.
  • Basic IT skills are an advantage.
About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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