Head of Operations

4 weeks ago

Cork, Cork, Ireland Barden Full time

Barden are delighted to be partnering with our client, a leading provider of onsite medical services in Ireland and the UK in their search for a Head of Operations.

Located in Cork City, The Head of Operations will ensure that all operational aspects of the company including: Quality, Logistics, Facilities, Compliance, Clinic staffing' Medical Staff Recruitment and HR is running smoothly, efficiently, and in line with the overall strategic goals.

This position will also be responsible for overseeing daily operational activities, managing teams, analysing performance metrics, budgeting, and facilitating communication between departments to ensure efficient and effective operations.

The role will have 4-6 direct reports across Quality, Scheduling and Logistics.

"This opportunity is ideal for someone who has the drive and aspirations to progress their career, there is defined career progression with this role, while also taking pride in making a difference in people's lives." – Managing Director

ABOUT THE ROLE:

Operational day to day and planning. (Circa 70% of the role)

  • Working with the MD, on developing and implementing annual operations plan which aligns with the company's goals and objectives.
  • Lead daily / weekly operations meetings aimed at driving seamless management of clinics and services from staffing; supplies; logistics and compliance. Effective resolution of issues/ challenges or any blockers.
  • Oversee all clinical documentation; processes and protocols including developing robust SOP's & protocols/procedures and ensuring compliance with legal, health & safety and clinical policies.
  • Leading the rostering, scheduling and recruitment of clinical/medical staff. Ensuring strong compliance processes for all staff.
  • Build relationships with key suppliers including managing Laboratory partners; and driving productivity and efficiencies within Locum agencies.
  • Manage Key Accounts
  • Taking ownership and driving operational elements of projects.
  • Working closely with sales and operations teams to ensure seamless delivery of service to our customers in a timely fashion. Also to be able to flex resources depending on the business requirements.

OTHER ACTIVITIES: (Circa 30% of the role)

Process Improvement:

  • Working cross functionally, identify and implement process improvements in key functions helping to enhance service delivery, greater profitability, reduce costs, improve customer satisfaction and drive consistent operations processes/procedures.
  • Utilise data and analytics to monitor performance and drive continuous improvement.

Team Leadership:

  • Lead, mentor, and develop the operations team to achieve high levels of performance and engagement.
  • Advocate and role model the company values, fostering a culture of collaboration, accountability, and continuous learning within the team.
  • The ability to lead, inspire and manage team members that report directly to this position.

Resource Management:

  • Oversee the allocation, utilization and cross-training of resources, across different businesses.
  • Ensure the effective management of supplies and logistics, continually looking for improvements & cost reduction in this area.

Quality Assurance:

  • Drive highest level of standards of quality assurance activities including; medical reporting; customer service & managing clinical aspects of key suppliers (including labs)
  • Implement quality control measures and ensure compliance with industry regulations and standards.
  • Provide medical/clinical oversight of processes, and procedures
  • Liase with Clinical Director on medical practises & reports.
  • Advise and manage medical related queries/complaints.

Customer Service:

  • Drive a consistent, responsive and positive customer service process.
  • Address operational issues that impact customer satisfaction and work towards swift resolution with a 'fix it forever' approach.
  • Develop playbook of responses to drive consistency and efficiency. Provide medical/clinical oversight on all customer service Q&A/responses

Financial Management:

  • Develop and manage the operations budget, ensuring cost control and financial efficiency.
  • Identify areas for cost improvements across operations lines; logistics; operational supplies; etc.

Innovative and Entrepreneurial Mindset:

  • Displaying creativity, curiosity and a propensity for innovation.
  • The ability to problem solve and come up with new ideas and solutions.

About the Person:

  • Medical / Clinical Degree with experience in Operations Management, or a related field
  • Minimum of 5 years of experience in operations management, with at least 2-3 years in a leadership role.
  • Proven track record of successfully managing teams in a small/medium sized business.
  • Strong clinical, analytical, problem-solving, and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Experience with process improvement methodologies (if possible)
#J-18808-Ljbffr

  • Head Of Operations

    6 days ago

    Cork, Cork, Ireland Cpl Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is a leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation.Reporting to the Managing Director, the...

  • Head of Operations

    2 weeks ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is a leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of Operations

    6 days ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is a leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of Operations

    2 weeks ago

    Cork, Cork, Ireland Cpl Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is a leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of Operations, Healthcare

    2 weeks ago

    Cork, Cork, Ireland Cpl Resources Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations. Our client is leading provider of onsite medical services, working closely with public and private bodies across Ireland. This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head Of Operations, Healthcare

    3 days ago

    Cork, Cork, Ireland Cpl Resources Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation.Reporting to the Managing Director, the...

  • Head of Operations, Healthcare

    1 week ago

    Cork, Cork, Ireland CPL Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of Operations, Healthcare

    7 days ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is a leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of Operations New

    2 weeks ago

    Cork, Cork, Ireland CPL Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations. Our client is leading provider of onsite medical services, working closely with public and private bodies across Ireland. This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of Operations, Healthcare

    1 week ago

    Cork, Cork, Ireland Cpl Healthcare Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is a leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of European Operations

    2 days ago

    Cork, Cork, Ireland Remitly, Inc. Full time

    OverviewRemitly, Inc. is a leading financial technology company that provides secure, fast, and affordable money transfer services to millions of people around the world.We are seeking a highly experienced Head of European Operations to lead our operations in Europe and drive business growth, improve operational efficiency, and ensure regulatory...

  • Head of Operations, Healthcare New

    1 week ago

    Cork, Cork, Ireland CPL Full time

    Exciting opportunity for a Clinical Professional for the role of Head of Operations.Our client is leading provider of onsite medical services, working closely with public and private bodies across Ireland.This is a new leadership role aimed at combining clinical governance, driving operational oversight & innovation. Reporting to the Managing Director, the...

  • Head of Culinary Operations

    5 days ago

    Cork, Cork, Ireland Cronin's Pub, Crosshaven. Co. Cork. Full time

    Career Opportunity:Cronin's Pub, a renowned traditional Irish bar in Crosshaven, Co. Cork, is seeking a talented Chef De Partie to join our team. As part of our dynamic kitchen team, you will have the opportunity to contribute to the success of our establishment.Job Description:The successful candidate will be responsible for preparing high-quality dishes,...

  • Head of Engineering Operations

    6 days ago

    Cork, Cork, Ireland Cpl Full time

    About the RoleWe are seeking an experienced Head of Engineering Operations to join our team. In this role, you will be responsible for overseeing the implementation of multiple property development projects from concept stage to handover.Main ResponsibilitiesDevelop and implement engineering strategies to ensure successful project deliveryCollaborate with...

  • Head of Commercial Operations

    2 weeks ago

    Cork, Cork, Ireland Musgrave Group Full time

    Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an exciting opportunity for a Head of Commercial Operations to join the Musgrave team.The Head of Commercial Operations will lead and optimise commercial operations, ways of...

  • Head of Commercial Operations

    2 days ago

    Cork, Cork, Ireland Musgrave Group Full time

    Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an exciting opportunity for a Head of Commercial Operations to join the Musgrave team.The Head of Commercial Operations will lead and optimise commercial operations, ways of...

  • Head of Food Operations

    3 days ago

    Cork, Cork, Ireland TN Ireland Full time

    We're seeking an experienced Executive Head Chef to join our team at TN Ireland. The ideal candidate will have a strong background in senior chef roles and be able to lead by example, developing and implementing new menu ideas.RequirementsAt least 5 years experience as an Executive Head Chef or Senior Chef.Proven experience in busy hotel and restaurant...

  • Head Bartender

    2 weeks ago

    Cork, Cork, Ireland RedChair Recruitment Full time

    Red Chair Recruitment are currently looking for an experienced Head Bartender for one of our established clients, a 4* hotel based in Killarney, Co. Kerry.The Head Bartender will oversee the bar operations and create exceptional guest experiences. The ideal candidate will possess strong leadership skills, extensive product knowledge, and a flair for...

  • Head Kitchen Operations Manager

    5 days ago

    Cork, Cork, Ireland Fota Island Resort Full time

    Fota Island Resort is a luxurious destination resort located on a picturesque island in Cork Harbour. Our mission is to provide an exceptional dining experience that showcases the best of Irish cuisine, using locally sourced ingredients and innovative techniques.We are seeking a highly skilled and experienced Sous Chef to join our culinary team, reporting...

  • Head Of Finance

    2 days ago

    Cork, Cork, Ireland Excel Recruitment Full time

    Head of Finance - Retail I am recruiting a Head of Finance for my client, a very successful and well-renowned fashion and lifestyle retailer with stores nationwide and a well performing online business.Reporting to the CEO, this role is based out of their Cork head office with 2 days from home once settled.The Head of Finance will oversee the company's...