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Service Coordinator

4 weeks ago

Mullingar, Ireland Writech Industrial Services Ltd Full time

Based in our Service Department in Mullingar Co. Westmeath, this busy department is responsible for servicing and maintenance, breakdowns, and emergency calls; therefore, quick reactions and efficient working are essential. The role involves significant interaction with our servicing personnel, suppliers, and customers. The position is demanding with a large cross-section of responsibilities, and a sense of urgency is required at all times. Additionally, mechanical understanding would be an advantage but is not essential for this role.

Writech is an internationally recognised leader in Fire Protection Systems. We are internationally approved to Design, Manufacture, Install, Service & Commission to all standards and have Award Winning expertise in Fire Sprinkler Protection, Foam enhanced Fire Protection, Gas Protection, Firewater Mist Protection, Insert Gas Protection & Special Hazard Fire Protection.

ESSENTIAL CRITERIA:

  • You must be organised and accurate to excel in this role.
  • At least 2 years office experience is essential.
  • You must be fluent in English.
  • Strong computer skills and the ability to handle multiple tasks with precision.
  • A mindset that thrives in fast-paced environments and enjoys the challenge of managing multiple responsibilities.

DUTIES AND RESPONSIBILITIES:

  • Analysing service reports, inputting data, and preparing conclusion reports.
  • Coordinating customer requests and ensuring their expectations are met.
  • Reviewing technician reports and compiling quotations.
  • Scheduling jobs for on-site technicians and staying ahead of deadlines.
  • Managing calls from technicians and customers to ensure smooth communication.
  • Ordering parts and managing inventory efficiently.
  • Handling additional administrative tasks as needed to keep the team running smoothly.

If you're looking for a demanding and rewarding role where every day brings something new, this could be the perfect fit for you.

Writech is an equal employment opportunities employer.

We value diversity, equity, and inclusion, recognising the benefits it can bring to the workforce and our clients. We celebrate difference and want our people to be representative of all communities, genders, backgrounds, and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know.

Our diverse representation is enriched by many characteristics, including race, ethnicity, gender, age, disability, neurodiversity, sexual orientation, religious beliefs, culture, language, and education, as well as professional and cultural experience.

We welcome job applicants from all communities, fostering a culture of inclusion for employees and respecting all individuals.

Our differences make us a better team – make better decisions, drive innovation, and deliver better business results.

Job Type: Full-time

Additional pay:

  • Overtime pay
  • Additional leave
  • Bike to work scheme
  • Company events
  • Company pension
  • Employee assistance program
  • On-site gym
  • On-site parking
  • Wellness program

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Mullingar Business Park, Mullingar, CO. Westmeath N91: reliably commute or plan to relocate before starting work (required).

Education:

  • Bachelor's (preferred).

Experience:

  • Fire sprinkler Design: 5 years (required).
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