Food and Beverage Supervisor, Killenard

4 weeks ago

ireland TN Ireland Full time

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful unspoilt Laois countryside. It comprises a luxury world-class Hotel and European Award Winning Spa. The Heritage also offers guests a number of onsite activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are currently looking to hire a Food & Beverage Supervisor to join our existing team.

JOB PURPOSE

To be responsible for guests' needs in respect of all food & beverage service required in the applicable department and to maintain five-star standards at all times. To be responsible for the supervision and direction of all food & beverage colleagues. To uphold the standards and ethos of the food & beverage areas. To meet and greet all guests in a courteous and professional manner.

MAIN DUTIES

  1. To ensure the licensing laws are adhered to at all times.
  2. To be responsible for the supervision, training and development of food & beverage colleagues.
  3. To be fully familiar with the Departmental SOP's (Standard Operating Procedures) and Preferred Standards ensuring all colleagues are trained in the same.
  4. To ensure that rosters are compiled in line with business requirements in the absence of the Departmental Manager.
  5. To be responsible for the maintenance of stock levels.
  6. To assist the Departmental Manager with the weekly/monthly stock takes in the Food & beverage areas.
  7. To be responsible for the requisition of all food and beverage supplies.
  8. To liaise with stores to ensure the timely supply of food and beverage stocks.
  9. To ensure the food & beverage area in which you are working meets the highest standards of cleanliness as set out by The Heritage Killenard.
  10. To liaise with other relevant departments, particularly the kitchen, at all times and provide support and assistance in other food & beverage areas as required.
  11. To ensure opening and closing procedures are carried out correctly.
  12. To coach the team to maximize sales opportunities in order to meet sales targets, ensuring that all colleagues are fully conversant on all products and services within the resort and are able to upsell at every opportunity.
  13. To oversee the ordering, cost control and standards of all food and beverage supplies ensuring the correct purchase order procedures are adhered to.
  14. As a Supervisor, you should encourage the team to display initiative and give praise for a job well done.
  15. All items being requisitioned must be requested using the appropriate requisition documentation. Under no circumstances should stock be moved or transferred between departments without completing the necessary paperwork as detailed in the F&B Cash Handling Procedures.
  16. To maintain close communication with all members of the management team within the resort to ensure the smooth & efficient running of the departments.
  17. Responsibility for the security of cash within the food & beverage areas. Subsequently, you should maintain a high level of observation & never leave cash in an open drawer or on work surfaces.
  18. To implement and maintain all company policies & procedures.
  19. To ensure all hygiene regulations & procedures are adhered to at all times.
  20. To provide support in other areas of the resort if necessary.
  21. To complete weekly rosters and timesheets in a timely fashion if requested.
  22. To participate in all training programmes that you are scheduled for you and your team.
  23. To attend resort meetings as requested.
  24. To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Managing Director if necessary.

The Heritage 'Core Values'

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people-focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us:

  • Think about the guest
  • Be Respectful
  • Work as one
  • Be the Best
  • Own it and deliver it

Why work for The Heritage, part of FBD Hotels:

  • Discounted rates in other FBD properties
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