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Care Advisor

4 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

Our Care Advisors support customers in many different languages and are the first point of contact for our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering high-quality service and committing to continuous improvement.

Your key responsibilities:

  • Responding to queries regarding cover, claims, hospitalisation, and complaints.
  • Commit to the department's service standards, including a 24-hour turnaround for all written communication, including email responses, and a target call abandon rate of 2%.
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
  • Develop extensive and sound product knowledge to provide timely and accurate information to our clients.
  • Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required.
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

What you bring:

  • Experience in a customer-focused role in an administrative capacity.
  • Previous experience in a call center environment would be beneficial.
  • Experience working in a pressurized environment with tight deadlines.
  • Strong knowledge of Microsoft Office (Excel, Word).
  • Applicants must be flexible to work within our rotating shift patterns (Day Hours from Monday to Friday and rotational Day Hours on Saturdays).
  • Valid EU work permit with the ability to work full-time year-round.
  • Fluency in English and a second language (German).

What we offer:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Great to have you on board. Let's care for tomorrow.

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