Contact Centre Agent

2 days ago


Dublin, Dublin City, Ireland VikingCloud Full time

Description

Contact Centre Agent - Inbound

Location: Dublin

Hybrid working in office every Tuesday, Wednesday and Thursday 

About VikingCloud

VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost 5 million businesses use its award-winning platform, and the company maintains partnerships with many of the world's leading acquirers and payment service providers. VikingCloud also works with the world's largest brands helping them proactively mitigate evolving cyber threats and business risk. VikingCloud's Asgard Platform processes billions of security events daily, providing real-time intelligence access to an organization's cyber risk landscape. Headquartered in Dublin, Ireland, with operations in the United States, Australia, India, Philippines, Poland, Sweden, South Africaand the United Kingdom, VikingCloud has clients in more than 100 countries and a global team of more than 1,000 employees 

This position

We have vacancies for Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company. 

Responsibilities

Customer Engagement

Provide excellent Security and/or Compliance support via multiple customer engagement channels, including; Voice, web-chat, email and SMS.

Customer Experience

Provide excellent customer experiences at every customer touchpoint whilst being aware of your average handling time to optimize experience and productivity. You'll be assessed using our industry leading quality program and; Receive regular feedback, coaching and support to ensure success.

Educate 

Educate customers on the relevance and importance of industry security and compliance standards.

Security Assessments and Support

Utilizing Sysnet technology – you'll assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.

Product Awareness

Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.

Other

Undertake additional tasks as necessary based upon business needs. Merchant Contact Services

Skills and Experience

Active listener who communicates purposefully and confidently. Team player with a positive outlook, who enjoys working in a customer servicesenvironments. Strong attention to detail and the ability to multi-task. A passion for tech and software products. Strong decision-making and problem-solving skills. Ability to work flexible shifts, adhering to agreed schedules. Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook. Excellence in the English Language – written and spoken. Customer service experience in a similar role would be adistinct advantage.

Experience

1 years' experience in a fast-paced customer service environment (preferably call centre environment)

Qualification

Leaving cert or equivalent desirable

Working Hours

Full-time working; 37.5 hours per week, 8-hour shift between 8 am - 10pm

Benefits

Career progression opportunities. Death in Service Disability Cover Employee wellness programmes. Free, on-site parking. Hybrid working, Pension Performance recognition through gamification bonus Permanent contract following successful probation. Recreation facilities. Regular staff social events

Park West is located on the NewNangorRoad, easily accessible from the M50 (exit 9) and national motorways. It has excellent bus and Luas links, and thanks to our on-site train station commuters can bein the city Centre in just 20 minutes. Further detail can be found at

 

 You must have an appropriate working area and a good internet connection. 

VikingCloud is an equal opportunities employer. 


  • Call Centre Agent

    4 days ago


    Dublin, Dublin City, Ireland Eden Recruitment Full time

    On behalf of our client in Dublin we are hiring professional and customer-oriented Call Centre Agents to join our their team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional service to clients, resolving inquiries, and assisting with claims processing. Key Responsibilities: Handle a high volume of...


  • Dublin, Dublin City, Ireland Denis Mahony Ltd. Full time

    Customer Call Centre Agent - Denis Mahony Ltd. KilbarrackJob Title: Customer Call Centre AgentReports to: Aftersales ManagerDate: January 2025Job Purpose:The Denis Mahony Motor Group was founded in 1963 on Glasnevin Hill, Dublin 11. Since then, the group has transformed itself into one of the leading motor retail groups in Ireland.The group has branches in...


  • Dublin, Dublin City, Ireland An Post Full time

    We are seeking a meticulous and analytical Data Analyst to join our team in the Contact Centre here in An PostThe primary purpose of this role is to collect, analyse, and interpret large datasets to provide actionable insights that drive business decisions.In this role, you will work closely with Contact Centre management to support data-driven strategies...

  • Reservations Agent

    4 days ago


    Dublin, Dublin City, Ireland Slieverussell Full time

    Join to apply for the Reservations Agent role at Slieve Russell Hotel Golf & Country Club.We are looking for a Reservations Agent to join our teamA little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings. This role will involve delivering a high level of customer...


  • Dublin, Dublin City, Ireland ZIGUP plc Full time

    We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.Customer Service AgentReference: MAR20250995Expiry date: 2025-03-31 09:58:00.000Location: HuntingdonBenefits: A superb range of...

  • Site Agent

    3 weeks ago


    Dublin, Dublin City, Ireland INFORM3 Recruitment Full time

    INFORM3 RECRUITMENTSite AgentJob Location:DublinSector: CivilINFORM3 are recruiting for a Site Agent for work based in Dublin on utility projects featuring water and wastewater projects.The client places great value in completing projects on time through careful and well-planned management. The successful candidates will have a civils background and be...


  • Dublin, Dublin City, Ireland Cpl Full time

    My Client in the Motor Industry is hiring for a Customer Support Agent. Principle Job Purpose: Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings . Hours of...

  • Site Agent

    3 days ago


    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    Site Agent with strong leadership skills required to join one of Ireland's leading Civil Engineering Contractors. The Site Agent plays a pivotal role in overseeing and coordinating construction activities on-site. With a focus on efficiency, safety, and adherence to established standards and schedules, this role ensures successful project...

  • Site Agent

    1 week ago


    Dublin, Dublin City, Ireland PE Global Full time

    PE Global is currently recruiting for 4 x Site Agents for a Construction / Utilities company based in North Dublin on a contract basis. The role will involve looking after numerous projects within urban and rural environments located across the Dublin area. A Company vehicle, fuel card and company phone will be provided by the client. A full clean driving...


  • Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full time

    Personal Lines Agent- Hybrid Personal Lines AgentZurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford to join the Personal Lines team.The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business, and mid-term adjustments. Supporting the...


  • Dublin, Dublin City, Ireland 123ink Full time

    Customer Service Agent (ft, 40.5 hours/week)Are you an experienced Customer Service Agent? Then we're looking for you to join 123ink.ie in our Dublin office.Customer Service is the first point of contact for our clients, who vary from home users all the way to large corporates. This role is Monday to Friday evening hours, the times are 11am to 8pm Monday to...


  • Dublin, Dublin City, Ireland CPL Full time

    My Client in the Motor Industry is hiring for a Customer Support Agent.Principle Job Purpose:Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings .Hours of Attendance:The...


  • Dublin, Dublin City, Ireland Homesecure Full time

    Are you passionate about helping others and going the extra mile?If so, come join our Customer Service Team here at HomeSecure.We have an exciting opportunity for a Customer Service Agent. Full training will be provided on our suite of products to assist customers with their Alarms, along with extensive training on our billing processes.After successfully...

  • Site Agent

    2 weeks ago


    Dublin, Dublin City, Ireland Temple Recruitment Full time

    This range is provided by Temple Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeMy Client is currently looking for an experienced Site Agent to join their team.The successful Site Agent will be supporting the delivery of projects across all aspects of the business from a...

  • Site Agent

    4 days ago


    Dublin, Dublin City, Ireland Elk recruitment Full time

    Role: Site Agent (Civils)Location: CorkSalary: Negotiable DOEOur client stands at the forefront of civil engineering, dedicated to delivering exceptional infrastructure projects. They uphold a commitment to innovation, sustainability, and excellence, evident in our diverse portfolio spanning various sectors.Position OverviewThe Site Agent plays a pivotal...

  • Call Centre Agent

    2 weeks ago


    Dublin, Dublin City, Ireland hays-gcj-v4-pd-online Full time

    Your new role Your new role will be to provide an excellent level of customer service over the phone and to assist and provide solutions to any issue which may arise by taking the appropriate action and ensuring that every customer's experience on the phone is as streamlined and efficient as possible. You will receive extensive training when you start, you...


  • Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Role: Customer Support Agent Location: South Dublin Working Hours: Full-Time; Monday – Friday shift work; occasional Saturday work Contract Type: Permanent Abrivia are currently recruiting on behalf of their client for a Customer Support Agent to join their team in South Dublin. This is a busy position, requiring candidates to have excellent...

  • Site Agent

    1 week ago


    Dublin, Dublin City, Ireland GMC Utilities Group Full time

    Are you looking to become part of a collaborative team whilst maximising your potential to grow and develop within your career? Apply today.The Role.GMC are currently looking for an experienced Site Agent to join our team.The successful Site Agent will be supporting the delivery of projects across all aspects of the business from a construction point of...


  • Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full time

    Personal Lines Agent - 12 Month FTC - HybridZurich Insurance Europe AG is looking for a Personal Lines Agent to join the Zurich Centre of Excellence in Wexford.The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business, and mid-term adjustments. Supporting the...

  • Site Agent

    2 weeks ago


    Dublin, Dublin City, Ireland Lincoln Recruitment Specialists Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Lincoln Recruitment SpecialistsHelping Professionals Find Their Next Career Move | Recruitment Specialist at Lincoln RecruitmentSite Agent, DublinWe're looking for Site Agents to join our client who is a leading Civils and Utilities company in Ireland to oversee and manage multiple...