Customer Service Advisor

2 weeks ago

Dublin, Dublin City, Ireland Seetec Full time

Job Role

Due to our continuing success in the National Employment service we are currently recruiting for an Employment Advisor to join our fantastic team in an exciting opportunity to make a real difference in this influential role.

You can become an Employment advisor if you excellent customer service skills gained from having a sales, recruitment or hospitality background or have worked in an environment that involves advising and guidance.

We do provide excellent on the job training, so are not looking for someone who ticks every single box, we're looking for someone who has an engaging personality, can provide a warm and welcoming experience, and can seek out solutions to problems to help our customers progress into sustainable employment.

This is a fantastic opportunity that will allow you to utilise your current skills to influence, support and encourage others to build a future.

Employment Advisors provide motivational support, careers advice and guidance to our clients whilst making them feel welcome and at ease, enabling them to overcome barriers and build confidence. They provide training workshops covering a wide range of subjects from CV writing to online job searching. They engage with people to assess their skills and abilities and talk about their ambitions and career goals whilst exploring learning and work opportunities acting as an intermediary with local employers.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of €29,000 p.a. with these great benefits:


• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

• Volunteer Days

• Company Pension Scheme

• Health Insurance Allowance

• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance

• Annual Salary Review

• Enhanced Maternity/Adoption and Paternity Pay Arrangements

• Refer a friend scheme

• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life assurance, Cycle to Work scheme, Tax Saver Commuter Tickets, Digital Gym Membership

There's also the opportunity to progress your career

Interested? There's an easy to apply route below to upload your CV If you need any further information, talk to our experienced Internal Recruitment Team on +44 1702 595200 or 01- 8608200.

is an employee-owned organisation, and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our employee-owners. People are at the front, centre, and heart of every service we provide and each decision we make. 

Location: Tallaght, Dublin

Hours: 37.5 hours per week – 8:30am to 5:00pm Monday to Friday (full time)

Closing Date: 17 October 2024

Key Responsibilities


• Assess individual client needs and work with them to create a personal progression plan

• Meet with clients regularly to review their progress

• Work with your clients throughout their time with us.

• Deliver an exceptional level of customer service at all times

For full job description follow the link

Skills and Experience


• Leaving Certificate standard (as a minimum). A third level degree is desirable but not a pre-requisite

• Minimum of one year experience in a recruitment, sales, training and/or customer facing role

• Experience of working in a target orientated environment

• Ability to multi-task, organise and manage workload

• Positive, enthusiastic approach to problem solving with a 'can do attitude'

• Be fully IT literate in using a range of Microsoft Office programmes

Additional Information

deliver Employability services across Ireland through various Government contracts (Department of Social protection) to assist the long term unemployed in returning to the workforce through upskilling and job brokering.
Working with over 10,000 Irish businesses and employers, Seetec has helped over 45,000 people into work in Ireland to date. The company directly employs over 120 people in Ireland working in locations across Ireland primarily in Dublin, Louth, Meath, Athlone, Longford, Mullingar, Galway and Mayo.

Seetec Employment and Skills Ireland is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern values.

Seetec Employment and Skills Ireland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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