Hybrid Customer Service Advisor

3 weeks ago


Dublin, Dublin City, Ireland TN Ireland Full time

Hybrid Customer Service Advisor - Clonakilty, Clonakilty

Client:

Capita

Location:

Clonakilty, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d21a7f7869ae

Job Views:

81

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

What you'll be doing:

  1. Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
  2. Identifying vulnerable customers and adapting approach, providing additional support when required.
  3. Handling escalated customer queries with empathy and integrity, logging accurately.
  4. Dealing with a wide range of queries across telephony / email / web chat / channels.

What we're looking for:

  1. Previous experience within a similar role.
  2. Proficient in using various computer applications and software simultaneously.
  3. An attentive listener who can empathise and adjust to different customer needs.
  4. A self-motivated individual who takes responsibility for customer issues and follows them through to resolution.
  5. A positive and enthusiastic person who shares our vision of delivering excellent customer service every time.
  6. On the days you work from home you will require a quiet and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed.
  7. The ability to work on a hybrid basis from our office in Clonakilty is essential.
  8. The ability to start employment on Monday 26th August 2024.

What's in it for you?

  1. A starting salary of €26,416 per annum.
  2. Internal career progression and development opportunities – most of our management team started with us as Advisors
  3. 20 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays
  4. Life Assurance cover, covering x2 of your salary after qualifying period.
  5. Access to the Capita Pension Scheme.
  6. Access to our Employee Assistance Programme.
  7. Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on

About Capita:

Capita is a leading provider of business process services, driven by data, technology and people.

Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.

We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email.

Location: Clonakilty, Ireland

Time Type: Full time

Contract Type: Permanent

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Administration & Customer Service Advisor - Hybrid WorkingCapita Ireland are recruiting for an Administration/Customer Service Advisor to join our team on a full time basis, working 37.5 hours per week. This role is hybrid working between your residential home address & our office located in Clonakilty. Flexibility towards shifts is required.Job title:...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Customer Service Advisors - Hybrid in ClonakiltyDo you thrive on providing outstanding customer service and making customers smile? If so, we want you to join our fantastic team of Customer Service AdvisorsYou'll earn €28,080 per year with a permanent contract working a 40-hour work week on a rotational shift pattern, including varied hours from Monday to...


  • Dublin, Dublin City, Ireland BMS Recruitment Full time

    Customer Service AdvisorMedical Device industryRapidly growing companyLocation: DublinSalary: €30,000 - €40,000We are recruiting on behalf of a leading medical device organization seeking a Customer Service Advisor. This is an exciting opportunity to join a dynamic customer service team in North Dublin, supporting clients and sales teams with queries,...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Advisor - Hybrid Working, ClonakiltyClient:CapitaLocation:Clonakilty, IrelandJob Category:OtherEU work permit required:YesJob Reference:a4f470bc2dfbJob Views:85Posted:21.01.2025Expiry Date:07.03.2025Job Description:DescriptionJob Title:Customer Service Advisor - Hybrid WorkingSalary &...


  • Dublin, Dublin City, Ireland GHL Recruitment Full time

    Customer Services Advisor Temporary Role About the Role: Our client, a highly respected charity based in Dublin 11, is seeking a compassionate and proactive Customer Services Advisor for a temporary position. This pivotal role involves managing customer interactions and handling administrative duties to provide exceptional support to fundraisers and other...


  • Dublin, Dublin City, Ireland Ghl Recruitment Full time

    Customer Services Advisor Temporary Role About the Role: Our client, a highly respected charity based in Dublin 11, is seeking a compassionate and proactive Customer Services Advisor for a temporary position.This pivotal role involves managing customer interactions and handling administrative duties to provide exceptional support to fundraisers and other...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Customer Service Advisor12 months contractOnsiteKillkenyCpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop...


  • Dublin, Dublin City, Ireland VHI Health And Wellbeing DAC Full time

    The Opportunity: Customer Engagement Advisor- Contact Centre, Kilkenny/HybridAre you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.We...


  • Dublin, Dublin City, Ireland Seetec Full time

    Job RoleDue to our continuing success in the National Employment service we are currently recruiting for an Employment Advisor to join our fantastic team in an exciting opportunity to make a real difference in this influential role.You can become an Employment advisor if you excellent customer service skills gained from having a sales, recruitment or...


  • Dublin, Dublin City, Ireland TN Ireland Part time

    Social network you want to login/join with:Part Time Customer Service Advisor - Hybrid in Clonakilty, ClonakiltyClient: CapitaLocation: Clonakilty, IrelandJob Category: OtherEU work permit required: YesJob Reference: dac87a560ffcJob Views: 88Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:What you'll be doing:You will be the voice of our company,...


  • Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Job Title: Customer Support Advisors – Dutch Reporting to: Team Leader Location: Lisbon, Portugal Salary: Competitive Salary, full relocation offered including permanent accommodation, flights & support with all documents. EXCELLENT OPPORTUNITY TO JOIN AN EXCEPTIONAL TEAM Our client is seeking to employ Customer Support Advisors to join their team....


  • Dublin, Dublin City, Ireland Permanent TSB Full time

    Job Title:Customer Service Advisor - Branch Banking Job TypePermanent. Job LocationDublin. Onsite Are you seeking a career in banking? Do you enjoy interacting with customers? Role Summary:PTSB are seeking individuals looking to build a career in Retail Banking. As aCustomer Service Advisorin our branches, you will be responsible for ensuring that every...

  • Service Advisor

    3 weeks ago


    Dublin, Dublin City, Ireland Joe Norris Motors Peugeot Full time

    Join Our Team – Service Advisor Needed at Joe Norris MotorsAre you passionate about customer service and the automotive industry? We are looking for a dedicated and professional Service Advisor to join our team at Joe Norris MotorsAbout Us:Joe Norris Motors is a trusted and well-established dealership, known for exceptional service and customer care. While...

  • Service Advisor

    1 week ago


    Dublin, Dublin City, Ireland Spirit Motor Group Full time

    Benefits: Please see full job specificationLocation: Spirit Motor GroupSalary: CompetitiveSpirit Motor Group is one of Ireland's largest automotive retail groups, with no fewer than nine locations and a huge selection of new and used cars and commercial vehicles available. Established in 2004, we're proud to represent some of the world's most celebrated...

  • Customer Advisor

    6 days ago


    Dublin, Dublin City, Ireland B&Q Limited Full time

    OverviewCustomer Advisor - Checkouts Part time - 10 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 8.00pm UK Notional hourly rate £12.21 per hour B&Q St Neots We believe anyone can improve their home to make life better.Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Financial Planner

    2 weeks ago


    Dublin, Dublin City, Ireland Advisor Employee Services Full time

    Financial Planner Our well-established and growing financial planning firm is seeking to add a Financial Planner to our team Our firm has a proven marketing and operations system, which has allowed us to steadily increase our client base and attract additional advisors. We are a fast-paced, mission-driven company with a collaborative, dynamic work...

  • Service Advisor

    3 weeks ago


    Dublin, Dublin City, Ireland Barlo Motor Group Hyundai Full time

    Barlo Motor Group Hyundai Clonmel, County Tipperary, IrelandCompany Director & Dealer Principal @ Barlo Motor GroupWe are currently in a position to recruit an Automotive Service Advisor. As Service Advisor, you would be the first point of contact with our customers and act as a link between our customers and the Aftersales Department.The correct candidate...


  • Dublin, Dublin City, Ireland Engineeringuk Full time

    The Sales and Service Advisor role at Engineeringuk is designed to provide exceptional customer experiences by serving and selling in-store and through all digital channels. As a key member of our team, you will deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability.Key...


  • Dublin, Dublin City, Ireland RECRUITERS Full time

    Technical Service Advisor Location: Dublin Type: Permanent Category: Sales Salary: €32,000 - €36,000 Salary: €32,000-€36,000 Location: Dublin 18 (onsite) I am currently recruiting for a Technical Service Advisor to join a dynamic organisation. As a key player in the Operations Team, the successful candidate will play a vital role in...


  • Dublin, Dublin City, Ireland Audi North Dublin Full time

    Apprentice Service Advisor - Audi North Dublin Exit 5 M50, Dublin North About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday...