Customer Engagement Advisor- Contact Centre, Kilkenny/hybrid

3 weeks ago


Dublin, Dublin City, Ireland VHI Health And Wellbeing DAC Full time

The Opportunity: Customer Engagement Advisor- Contact Centre, Kilkenny/Hybrid

Are you passionate about exceptional sales & customer service, driven to excel, and eager to create outstanding customer experiences? If you thrive in a fast-paced, dynamic environment that prioritizes continuous learning and development, this opportunity may be perfect for you.

We are actively looking for candidates to fill several positions within our Consumer Sales and Customer Care teams.

In this role, you will start by managing inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products.

Following a successful onboarding phase, you'll unlock various growth opportunities, allowing you to expand your expertise across different communication channels, including Sales, Email, and Chat.

While you'll begin with a fully in-office training program, you will soon transition to a flexible work model that includes both remote and on-site options.

What will the role involve?

Answering inbound calls from new and existing customers.

Providing excellent advice on sales and service to our new and existing health insurance customers.

Building a rapport and maintaining a high level of engagement with customers.

Ensuring all customer service standards are delivered.

Meeting individual targets and ensuring all service levels are met.

Developing effective relationships with the team and internal departments.

Listening to and understanding our customers needs in order to offer a health insurance policy to suit those needs.

Ensuring compliance with all processes and procedures in relation to the sales process.

Taking inbound sales calls from new customers who are looking to purchase health insurance & customer reviewing policy at renewal.

Multitasking as you navigate through various IT systems and screens while conversing with our customers and addressing their queries.

Benefits:

• Annual Bonus

• Pension

• Health Insurance

• Ongoing training and development

• Hybrid working model (remote and office-based work)

• Onsite Restaurant and Parking Facilities

• Sports and Social Club

• APA Qualifications paid for along with support and training provided during the exam cycle.

Requirements:

Ideally a Third Level Qualification or 1 to 2 years in a Customer Service or Sales role.

Customer focused and committed to the delivery of sales and first-class service.

Results focused with a proven ability to work in a fast-paced target driven environment.

Excellent communication, influencing & customer service skills and highly proficient in written and spoken English.

A high degree of flexibility, with strong team spirit.

Ability to demonstrate initiative and self-motivation.

Demonstrates resilience and an ability to deal with complex or challenging customer queries Proven accuracy and attention to detail.

Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake same.

Tech savvy with excellent computer skills & proven administration skills with the ability to navigate multiple systems.

Demonstrated alignment with the Vhi Values.

Vhi is an equal opportunities employer.

This is a CF4 & CF5 role in line with central bank requirements.

If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact Reasonable Accommodations Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and/or interview process.



  • Dublin, Dublin City, Ireland VikingCloud Full time

    Description Contact Centre Agent - Inbound Location: Dublin Hybrid working in office every Tuesday, Wednesday and Thursday  About VikingCloud VikingCloud provides end-to-end security and compliance solutions to businesses throughout the world, offering the latest in cloud-based solutions to secure networks and maintain compliance. Almost...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Customer Service Advisor12 months contractOnsiteKillkenyCpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Administration & Customer Service Advisor - Hybrid WorkingCapita Ireland are recruiting for an Administration/Customer Service Advisor to join our team on a full time basis, working 37.5 hours per week. This role is hybrid working between your residential home address & our office located in Clonakilty. Flexibility towards shifts is required.Job title:...


  • Dublin, Dublin City, Ireland Amach Full time

    RequirementsWe are seeking an experienced Process Improvement Specialist to join our team. In this role, you will work closely with our customer's Customer Contact Centre team to evaluate current processes, identify areas for improvement, and align them with modern technologies and automation capabilities. Required Skills:Proven experience in process...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Hybrid Customer Service Advisor - Clonakilty, ClonakiltyClient:CapitaLocation:Clonakilty, IrelandJob Category:OtherEU work permit required:YesJob Reference:d21a7f7869aeJob Views:81Posted:21.01.2025Expiry Date:07.03.2025Job Description:What you'll be doing:Providing excellent customer service with a key focus on doing the right thing for each customer –...


  • Dublin, Dublin City, Ireland Allied Irish Banks Full time

    Location/Office Policy: High Street, Kilkenny/Office based roleWhat is the Role:Our vision in Branch Banking is to be the best bank in every community. We want to be customer focused and dynamic, driven by empowered people and an agile mindset and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value...


  • Dublin, Dublin City, Ireland An Post Full time

    We are seeking a meticulous and analytical Data Analyst to join our team in the Contact Centre here in An PostThe primary purpose of this role is to collect, analyse, and interpret large datasets to provide actionable insights that drive business decisions.In this role, you will work closely with Contact Centre management to support data-driven strategies...

  • Parts Advisor

    3 weeks ago


    Dublin, Dublin City, Ireland Audi Centre Full time

    Job Title: Parts AdvisorWe are seeking a skilled and experienced Parts Advisor to join our team at Audi Centre, Dublin. As a key member of our parts department, you will play a vital role in ensuring the smooth running of our operations.About the Role:Assist the Parts Manager with daily dutiesComplete Vehicle health checks for workshopEnsure all items are...


  • Dublin, Dublin City, Ireland Kilkenny Design Full time

    Role: Social Content Creator & Marketing ExecutiveLocation: Cork/DublinContract: 1 year fixed termBenefits: Phone, Laptop, Staff Discount, Food Discount, Training & DevelopmentKilkenny Design are looking for a creative and digitally savvy Social Content Creator & Marketing Exec to join our marketing team. This role is perfect for someone who lives and...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role Details;Title: Arrears Support Advisor - KilkennyFull-Time - 6 monthsCpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. Cpl trusts that Bank of Ireland offers a fantastic opportunity for our Cpl...


  • Dublin, Dublin City, Ireland Sky Full time

    We're looking for a skilled Customer Engagement Specialist to join our team in Dublin. As a Retail Sales Advisor, you'll play a key role in delivering exceptional customer experiences and driving sales growth.About the RoleYou'll be responsible for greeting customers, understanding their needs, and demonstrating our products. With no barriers or doors,...


  • Dublin, Dublin City, Ireland September Consulting Ltd Full time

    2+ years as a HR Administrator / HR Executive, ideally in a shared services environmentWhat's the opportunity? We all rely on our smart devices, but have you ever thought about what actually makes them smart?Our client is the world's leading provider of tech hardware.They're at the top of their industry, creating the smart components that drive the world we...


  • Dublin, Dublin City, Ireland BARDEN Full time

    Financial Controller, Dublin City Centre, HybridBarden have been engaged by a high-growth tech start up with offices around the globe. They are seeking an ambitious individual to join a well-established finance function on a permanent basis as Financial Controller. This is a great opportunity to work with a high performing, collaborative global finance team,...

  • HR Advisor

    3 weeks ago


    Dublin, Dublin City, Ireland Cpl Resources Full time

    Our Multinational Technology client, in Dublin city centre, have an exciting opportunity for a HR Advisor to join their organisation for a 12-month contract. The successful candidate will provide guidance and advice to manager and employees, across EMEA, on any HR queries focused on Employee Relations, Performance Management, and probation queries. Hybrid...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Advisor - Hybrid Working, ClonakiltyClient:CapitaLocation:Clonakilty, IrelandJob Category:OtherEU work permit required:YesJob Reference:a4f470bc2dfbJob Views:85Posted:21.01.2025Expiry Date:07.03.2025Job Description:DescriptionJob Title:Customer Service Advisor - Hybrid WorkingSalary &...


  • Dublin, Dublin City, Ireland Denis Mahony Ltd. Full time

    Customer Call Centre Agent - Denis Mahony Ltd. KilbarrackJob Title: Customer Call Centre AgentReports to: Aftersales ManagerDate: January 2025Job Purpose:The Denis Mahony Motor Group was founded in 1963 on Glasnevin Hill, Dublin 11. Since then, the group has transformed itself into one of the leading motor retail groups in Ireland.The group has branches in...


  • Dublin, Dublin City, Ireland SS&C Technologies Holdings Full time

    Job Description About the RoleHybrid Opportunity – Dublin We are currently expanding our Life and Pensions operation in Dublin and are seeking a highly skilled and experienced Operations Manager to join our dynamic team. As Operations Manager you will have responsibility for a contact centre team supporting a DC Group Pensions service being launched to a...


  • Dublin, Dublin City, Ireland Fields Retail Limited Full time

    We're looking for a sales-focused Customer Engagement & Sales Assistant to maximise sales while delivering exceptional service. You'll engage with customers, follow up on leads, and proactively drive conversions - whether through personalised recommendations, abandoned cart outreach or finance sales support.Alongside sales, you'll handle customer queries,...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    Customer Service Advisors - Hybrid in ClonakiltyDo you thrive on providing outstanding customer service and making customers smile? If so, we want you to join our fantastic team of Customer Service AdvisorsYou'll earn €28,080 per year with a permanent contract working a 40-hour work week on a rotational shift pattern, including varied hours from Monday to...

  • Store Manager

    2 weeks ago


    Dublin, Dublin City, Ireland Kilkenny Design Full time

    Role: Store ManagerLocation: Stillorgan, Co. DublinContract: Permanent40 hours per week, hours rostered Monday to Sunday.Benefits: Full training & induction, employee discount, sick pay, pension, uniform pieces, length of service awards, training & coaching opportunities available.About You:An exciting opportunity has arisen for a Store Manager to join the...