Quality Coordinator

1 week ago

Dublin, Dublin City, Ireland UPMC Sports Surgery Clinic Full time

UPMC Sports Surgery Clinic are currently recruiting for the new post of Quality Coordinator to join the growing Quality department.

The focus of the role of Quality Coordinator is to support the hospital's mission - "to serve our communities by providing outstanding patient care and to shape tomorrow's health system through clinical and technological innovation, research and education."

The Quality Coordinator will be responsible for supporting the quality function within the hospital and will work closely with the wider UPMC Quality function and Senior Leadership Team.

The Quality Coordinator will support management with JCI accreditation within the hospital and will be responsible for ensuring and coordinating all aspects of evidential compliance in the form of policies & procedures, KPI's, QIP's, audits, tracers and data collection. This position is responsible for contributing to hospital-wide and departmental quality initiatives. This involves performing the assessment and analysis of operations and processes.

Duties & Responsibilities:
  • Work in collaboration with the General Manager, Clinical Risk & Patient Safety Manager in the development of the hospital quality improvement/quality assurance programme.
  • Assist in coordinating the Joint Commission International (JCI) accreditation and national accreditation and licensing process (HIQA, EPA).
  • Assist with conducting or supporting clinical and non-clinical audit activities.
  • Ensure application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality and service outcomes.
  • Liaise with Administrators, Department Heads, Managers and committees to identify Quality Improvements projects required; and leads or co-facilitates as appropriate to finalize and advance project goals.
  • Effectively communicate improvements that are made to work teams, staff, managers, and administrators throughout the organisation.
  • Be accountable for the quality of the service provided, including customer service and technical aspects.
  • Manage audits and reports on patient and customer complaints, compliments, and patient satisfaction feedback.
  • Support the Management team in the implementation of initiatives aimed at ongoing service development and improvement by fostering a high level of morale among staff while ensuring effective communication.
  • Co-ordinate and support quality improvement projects within teams with the application of quality improvement science and methodologies.
  • Manage day-to-day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
  • Ensure that the measurement and analysis of data is incorporated into all quality improvement projects.
  • Schedule meetings, follow up on agreed actions and maintain minutes.
  • Provide updates to demonstrate working to agreed programme plan.
  • Produce individual workplans to ensure activities are on track with agreed programme.
  • Assist with policy development and review including document control management.
  • Assist with staff education and training on quality improvement and risk management projects and tools and other projects as required.
  • Committee participation as required to promote Quality, Patient Safety, Innovation and Risk Management activities.
  • Maintain accountability for ongoing self-development activities, especially related to presentation facilitation, change management and the application of quality improvement activities.
  • Any other duties that may be assigned from time to time by Hospital Management.
General
  • Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management.
  • Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation.
  • To respect the organisational values of the Hospital.
Quality & Safety – Safe Culture
  • Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence.
  • You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes.
  • Participate in the development of performance indicators in conjunction with your department manager and the business objectives.
  • Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead.
Person SpecificationQualifications:
  • Clinical/Healthcare background desirable.
  • Received or currently undergoing a qualification in Quality in Healthcare (Degree or equivalent) desirable.
Experience:

(Amount and Type)

  • 3 years experience in a similar role or healthcare setting.
  • Demonstrate a high level of knowledge of developments within the healthcare quality.
  • Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and PowerPoint, knowledge and experience of using an email system effectively.
  • Demonstrate a knowledge of applying standards to practice, quality improvement process and quality and safety frameworks.
  • Experience in the application of knowledge on standardisation to practice/process.
  • Prior management or project management skills are desirable that demonstrate the incumbent's ability to plan, implement, and manage complex projects.
Job Specific Competencies and Knowledge:
  • Knowledge of information systems and process improvement techniques.
  • Data management and analysis expertise is essential, specifically Excel.
Personal Competencies:
  • Strong interpersonal skills, organisational and planning skills.
  • Ability to manage own workload and prioritise effectively.
  • Effective time management skills.
  • Ability to work on own initiative.
  • Ability to work within a multidisciplinary team.
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