Sales Support Representative Sales · Dublin

1 week ago

Dublin, Dublin City, Ireland myPOS AD Full time

myPOS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, myPOS boasts a team of nearly 750 employees.

As we continue shaping the future of payments, we are looking for an experienced Sales Support Specialist to join our growing team.

As the Sales Support Specialist you will be responsible for providing first-level support to merchants and partners, assisting with product inquiries, internal processes, and resolving technical or commercial issues. You'll be collaborating with various departments to ensure a smooth customer experience, identifying opportunities for upselling and maintaining accurate records.

What you'll do:

  • Provide first-level support to myPOS merchants, partners, and sales consultants, ensuring quick resolution of any issues.
  • Assist customers with a variety of needs, including product inquiries about myPOS payment terminals, online services, and account setup, as well as helping them navigate KYC processes.
  • Work closely with teams across the myPOS Group, such as Sales, Operations, and Finance, to deliver seamless customer experiences.
  • Oversee and manage the processing of online sales for myPOS Ireland, owning the customer journey through to onboarding.
  • Guide customers on how to use myPOS products and services, ensuring they feel confident and supported throughout the process.
  • Help customers through account opening, KYC processes, and clarify pricing or fees for chosen products.
  • Spot opportunities for upselling or cross-selling based on customer needs and provide recommendations.
  • Keep track of daily business activities, manage customer support and complaints, and ensure everything runs smoothly.
  • Maintain relationships with new and existing customers, providing timely and accurate support.
  • Manage customer information in Zendesk, CRM, and internal systems while following all necessary procedures and guidelines.

What you bring:

  • At least 2 years of experience in a fast-paced call centre or telephone support environment, ideally within telecom or IT-related companies.
  • A flexible and proactive individual with a 'can-do' attitude and creative problem-solving skills.
  • Strong communicator, eager to assist customers and resolve issues effectively.
  • A collaborative team player, able to work seamlessly with teammates.
  • Familiar with mobile technology or telecom, and excited to further develop this expertise.
  • Experience with administrative tasks, working with systems like ticketing, CRM, invoicing, and Microsoft Office (Outlook, Excel, Word).
  • Passionate about technology and staying up to date with the latest trends.
  • Fluent in English.

Why you should join myPOS:

  • Vibrant international team operating in a hi-tech environment.
  • Annual salary reviews, promotions and performance bonuses.
  • myPOS Academy for upskilling and training.
  • Refer a-friend bonus as we know that working with friends is fun.
  • Individual training and development budget.
  • Teambuilding, social activities and networks on a multi-national level.

What we offer:

  • Excellent remuneration.
  • 23 days annual paid leave.
  • Private Health Insurance including Dental.
  • Life Insurance.
  • Income protection.
  • Pension plan.

About us:

Founded in 2014, the myPOS platform gives micro businesses and SMEs everything they need to accept payments and manage various aspects of their business, including selling remotely, accelerating cash flow and enabling e-commerce. Business owners receive a free multicurrency merchant account and dedicated IBAN per currency, a business debit card, digitised business management capabilities, and a powerful platform to help them sell anywhere.

In 2024, myPOS was acquired by Advent International, one of the largest and most experienced global private equity investors. With Advent's help, myPOS has ambitious plans to accelerate its growth and capture the opportunities of the market to become the leader in the SME payment industry.

For its continued innovation in payments, myPOS has won many prestigious awards including Best Business Payments System at the PayTech Awards in 2024, the Point of Sale Innovation at FinTech Breakthrough in 2023 and 2024, and Best Use of Mobile by FStech in 2022. For more information, please visit www.mypos.com.

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck

Apply by filling in the form below and send your CV in English

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