Reservations Agent

Lough Eske Castle is the only five-star hotel in North-West of Ireland, set in the foothills of the Bluestack Mountains, Donegal. Recently awarded a Great Place to Work certification, the hotel offers spacious accommodations, hotel packages, wedding and meeting spaces, and various dining options.

Key Responsibilities:

• Process all reservation requests received by phone or email in a professional, friendly and efficient manner.
• Maintain good knowledge of hotels services, packages and rates and upselling where possible.
• Perform job as set by company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Ensure guest history accounts and preferences are kept current.
• Review no show reservations and process charges according to hotel policy.
• Monitor waitlists and determine priority of guests to be contacted for room availability.
• Accommodate all guest requests in an accurate and efficient manner.
• Communicate VIP, repeat guest and other guest information and requests to relevant departments.
• Lateral assistance to the Front Desk including check-ins and check-outs.
• Protect company assets; protect the privacy and security of guests and co-workers.
• Carrying out any additional duties as required.

Qualifications:

• Leaving Certificate or equivalent.
• Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
• Confident IT skills including Outlook, Word, and Excel.
• Flexible approach to work including weekends.
• A college education or training in the hospitality industry.
• Previous experience as a reservationist in a luxury market.
• Knowledge of Hotsoft PMS.
• Fluency in a second language, preferably French, German, or Spanish.
• Ability to work in a fast-paced environment and under pressure.

Join us in creating memorable moments for our discerning guests at one of the most prestigious addresses in luxury hospitality