Senior Analyst, Security Compliance @ Twilio

3 weeks ago

ireland Cyber Crime Full time
Twilio

Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.

Join the team as Twilio’s next Senior Analyst, Security Compliance.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. Your career at Twilio is in your hands.

About the job

The Security Compliance Senior Analyst will be a key member of the Security Compliance program at Twilio, focused on maturing our Security Compliance posture by preparing internal stakeholders for certification activities. The team works closely with our Product and Engineering teams to ensure products are compliant with regulations and implement industry best practice security measures (e.g. ISO 27001, SOC2 Type 2, PCI DSS). This role would participate in advisory and gap assessment activities that drive down Security Compliance risk for the organization.

Responsibilities

In this role, you’ll:

  • Manage multiple Security Compliance projects from inception to completion, including collaborating and tracking milestones, documenting key project risks, updating metrics and OKRs, and using problem-solving skills to clear blockers.
  • Demonstrate experience working with multiple Security Compliance frameworks (e.g. ISO 27001, SOC2 Type 2, NIST 800v5, PCI DSS) and drive strategic improvements in controls, process design, continuous monitoring, and policy/procedure documentation across cross-functional stakeholders.
  • Advise on Security and Compliance control designs and architecture patterns. Work with technical security teams to implement controls, metrics, and automation to improve the security posture of the organization.
  • Evaluate technology solutions and identify security gaps against security baselines and compliance requirements, partnering with cross-functional teams to clarify risk in the business context, recommend remediation activities and timelines, and escalate issues as needed.
  • Improve internal processes to promote consistent and fact-based conclusions. Leverage and improve existing project management tools to provide metrics and reporting standardization.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.

Required:

  • 5+ years of Security Compliance and/or Risk Management experience, working with security-centric risk management or compliance frameworks such as ISO/IEC 27001, PCI DSS, SOC2, HIPAA, FedRAMP, NIST CSF, or NIST 800-53.
  • 2+ years of project management experience in security or another technical field, including defining project scope, creating milestones, tracking project performance with metrics, and communicating project status to management.
  • 2+ years of working with technical security and Engineering/IT to implement technical control solutions (preferably within code deployment pipelines and public cloud solutions).
  • Ability to work in a dynamic, fast-paced environment that requires constant prioritization.
  • Strong verbal and written communication skills, able to translate complex technical or security requirements into business language.
  • Ability to think critically and solve problems, create win-win solutions.
  • Experience using or creating metrics to effectively tell a compliance or security "story".
  • Familiarity with cloud security techniques and working with public cloud solutions including AWS and GCP.
  • Experience with securing code deployment pipelines and Infrastructure as Code (IaC).
  • CISA, CISM, GIAC, CISSP or other Information Security related certification is highly preferred.

Location

This role will be remote and based in Ireland.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance due to a disability, please contact us at accommodation@twilio.com.

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