Quality Measurement Specialist

2 weeks ago

Dublin, Dublin City, Ireland Meta Full time
Quality Measurement Specialist - Bahasa Indonesia

Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We achieve this by managing a diverse vendor workforce, delivering customer-centric solutions, and driving accountability for operational excellence. Those who join our teams are passionate about solving people's issues, advocating for the Meta community, and ensuring the best possible experience for our platforms.

As a Quality Measurement Specialist, you will be responsible for reviewing various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement, AI oversight and insights on policy enforcement. You will collaborate with cross-functional teams in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta's global network of users and business partners, ensuring our platforms are safe and trustworthy and that our processes are accurate, effective and efficient.

In return, we offer the opportunity to work with a passionate team dedicated to solving user issues, influence policy development and scalable solutions, professional growth and development opportunities, and a collaborative and dynamic work environment.

Responsibilities
  1. Perform expert review of content and ads on Meta's platforms ensuring compliance with our community standards and advertiser policies.
  2. Gather and deliver market specific insights on Meta's platforms, developing tailored recommendations to improve Meta's Integrity outcomes.
  3. Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools.
  4. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material.
  5. Partner with vendor operations to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans.
  6. Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.
  7. Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team.
Minimum Qualifications
  1. Bachelor's degree and/or masters or equivalent experience.
  2. Fluency in written and conversational English and Bahasa Indonesia is essential.
  3. Ability to work with potentially graphic and objectionable content.
  4. Strong analytical, creative problem-solving, and critical thinking skills.
  5. Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment.
  6. Demonstrable experience with qualitative and quantitative analysis.
  7. Excellent communication and collaboration skills across multiple cross-functional partners.
Preferred Qualifications
  1. Experience with qualitative and quantitative analysis and data-driven decision making.
  2. Familiarity with KPI management, quality assurance and process optimization.
Locations

Data Center

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

Equal Employment Opportunity and Affirmative Action

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Meta is committed to providing reasonable support in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@meta.com.

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