Wellbeing Counsellor

4 weeks ago


Dublin, Dublin City, Ireland The Portfolio Group Full time
Job Overview

We are seeking a qualified Counsellor to join our client's team as a Helpline Counsellor. The successful candidate will provide immediate emotional support and guidance to callers on the 24/7 helpline, completing clinical assessments and signposting appropriately.

Key Responsibilities:
  • Providing an efficient and effective telephone counselling service to all callers.
  • Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
  • Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution.
Requirements
  • Minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
  • 12 months post qualification experience.
  • Registered member of the BACP or equivalent (or COP booked).
  • Relevant telephone experience.
  • High level of computer literacy (MS Office, Word, Excel and PowerPoint).
  • High level of organisational ability; ability to work to tight deadlines and targets.
  • Good communication and customer service skills.
Employee Benefits:
  • BACP (or equivalent) membership and accreditation paid for.
  • Up to £70 per month for supervision.

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