Reservations & Events Manager

7 days ago

Kenmare, Co Kerry, Ireland Château de Mercuès Full time
Job Description

Job Title: Reservations & Events Manager

Location: Park Hotel Kenmare, Kenmare, Co. Kerry

Department: Reservations

Schedule: Tuesday - Saturday

Reports To: General Manager & Director of Sales

Job Summary:

Park Hotel Kenmare is seeking a highly motivated and detail-oriented Reservations & Events Manager. This role is integral in managing reservations operations, optimising room revenue and ensuring a seamless booking experience in alignment with the hotel's luxury brand standards. The ideal candidate will have a strong background in high-end hospitality properties, exceptional organisational skills and a passion for delivering unparalleled customer service.

Responsibilities:

Oversee and manage the reservations department to ensure seamless and efficient booking processes. Maintain the highest level of guest customer service and care, ensuring all reservations inquiries (phone, email, online) are handled professionally and efficiently. Implement and oversee revenue optimisation strategies in collaboration with the Sales team. Ensure accurate room inventory management and coordinate with the Sales and Front Office teams to maximise occupancy and revenue. Train, mentor and lead the reservations team to uphold the hotel's standards of excellence. Monitor and analyse reservations data to identify trends, forecasting demand, adjusting pricing strategies accordingly. Maintain knowledge of hotel services, amenities and promotions to effectively upsell and cross-sell. Ensure compliance with hotel policies and industry standards, maintaining accuracy in all reservations-related transactions. Foster relationships with VIP guests, travel agencies and corporate clients to enhance customer loyalty and repeat business. Collaborate with the Director of Sales to implement promotional strategies for various booking channels. Address and resolve any guest concerns related to reservations in a timely and professional manner. Plan, coordinate and execute luxury events including corporate meetings, weddings, galas and private functions. Serve as the primary point of contact for clients, ensuring their event requirements are met to the highest standards. Work closely with the food & beverage and operations teams to deliver flawless event execution. Develop event packages and pricing structures to enhance revenue and customer satisfaction. Oversee event logistics, including venue setup, audio-visual arrangements, catering and guest accommodations. Maintain strong relationships with vendors, suppliers and external partners to ensure high-quality service delivery.

Qualifications

Bachelor's degree in Hospitality Management, Business, or a related field preferred but not essential. Minimum of 3-5 years of experience in a luxury hotel reservations or front office environment. Strong knowledge of hotel property management systems (, Opera, Hotsoft, Guestline, or a similar PMS and CRS). Proven track record of revenue management, pricing strategies and yield management. Excellent communication, leadership and interpersonal skills. Detail-oriented with strong organisational and analytical abilities. Ability to work under pressure while maintaining a high level of professionalism. Proficiency in Microsoft Office Suite and other relevant software.

Additional Information

Work Environment & Benefits:

Competitive Wage Use of our pool/ gym facilities  Discounted rates at Park Hotel Kenmare  Discounted rates at other R&C properties  Complimentary on-site parking  Excellent training and development

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