Reservations Manager

3 weeks ago

Kenmare, Co Kerry, Ireland TN Ireland Full time

Department: Reservations

Reports To: General Manager

Job Summary:

Park Hotel Kenmare is seeking a highly motivated and detail-oriented Reservations Manager. This role is integral in managing reservations operations, optimising room revenue and ensuring a seamless booking experience in alignment with the hotel's luxury brand standards. The ideal candidate will have a strong background in high-end hospitality properties, exceptional organisational skills and a passion for delivering unparalleled customer service.

Responsibilities:

  • Oversee and manage the reservations department to ensure seamless and efficient booking processes.
  • Maintain the highest level of guest customer service and care, ensuring all reservations inquiries (phone, email, online) are handled professionally and efficiently.
  • Implement and oversee revenue optimisation strategies in collaboration with the Accounts team.
  • Ensure accurate room inventory management and coordinate with the Sales, Front Office and Revenue teams to maximise occupancy and revenue.
  • Train, mentor and lead the reservations team to uphold the hotel's standards of excellence.
  • Monitor and analyse reservations data to identify trends, forecasting demand, adjusting pricing strategies accordingly.
  • Maintain knowledge of hotel services, amenities and promotions to effectively upsell and cross-sell.
  • Ensure compliance with hotel policies and industry standards, maintaining accuracy in all reservations-related transactions.
  • Foster relationships with VIP guests, travel agencies and corporate clients to enhance customer loyalty and repeat business.
  • Collaborate with the marketing team to implement promotional strategies for various booking channels.
  • Address and resolve any guest concerns related to reservations in a timely and professional manner.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business, or a related field preferred but not essential.
  • Minimum of 3-5 years of experience in a luxury hotel reservations or front office environment.
  • Strong knowledge of hotel property management systems (Opera, Hotsoft, Guestline, or a similar PMS and CRS).
  • Proven track record of revenue management, pricing strategies and yield management.
  • Excellent communication, leadership and interpersonal skills.
  • Detail-oriented with strong organisational and analytical abilities.
  • Ability to work under pressure while maintaining a high level of professionalism.
  • Proficiency in Microsoft Office Suite and other relevant software.

Additional Information:

  • Use of our pool/gym facilities.
  • Discounted rates at Park Hotel Kenmare.
  • Discounted rates at other Relais & Chateaux properties.
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