Current jobs related to Senior CRM Manager - Dublin - B&Q Limited

  • Senior CRM Manager

    4 weeks ago

    Dublin, Ireland B&Q Limited Full time

    Overview Senior CRM Manager Permanent From £70,000+ Pension + Bonus + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to...

  • Senior CRM Manager

    2 days ago

    Dublin, Dublin City, Ireland B&Q Limited Full time

    OverviewSenior CRM ManagerPermanentFrom £70,000+ Pension + Bonus + BUPA + ShareSave + 6.6 weeks holiday + Hybrid WorkingSouthampton, Store Support OfficeWe believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our...

  • Senior CRM Professional

    3 days ago

    Dublin, Dublin City, Ireland The Panel Full time

    A highly experienced Senior CRM Professional is required to join our IT team at The Panel.About the OpportunityIn this challenging role, you will be responsible for developing, testing, integrating, and optimizing enterprise-level CRM solutions using MS Dynamics 365, Power-Platform (PowerApps, Power Automate), Azure Functions, C# and SQL Server.You will also...

  • CRM Developer

    3 days ago

    Dublin, Dublin City, Ireland The Panel Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from The PanelPartner, The Panel, Executive Search & SelectionOur client is seeking a CRM developer with specialty on the Microsoft stack (D365, Power Platform, Azure, etc.) to work on their business applications.You will be responsible for developing, testing, integrating, and...

  • Head Of Crm

    6 days ago

    Dublin, Dublin City, Ireland Talenthub | Recruitment Full time

    Direct message the job poster from TalentHub | Recruitment Founder at TalentHub - Recruitment for Ecommerce, Marketing & Digital Transformation.This multinational retail & ecommerce brand is hiring for this newly-created leadership role, spearheading eCRM and Engagement Marketing to their immense customer base.Reporting directly to the MD, the ideal...

  • National CRM Manager

    7 days ago

    County Dublin, Ireland National College Of Ireland Full time

    About the RoleThe National College Of Ireland is seeking a highly skilled National CRM Manager to lead the implementation and coordination of the Community Families National CRM system.Key Responsibilities:Develop and implement a comprehensive CRM strategy that aligns with the goals and objectives of the Community Families Programme.Collaborate with Enclude...

  • Crm Analyst

    7 days ago

    Dublin, Dublin City, Ireland Elis Ireland Full time

    The company: Elis is an international textile, hygiene & facilities services business, operating in 30 countries across the globe, delivering a complete textile rental and laundry service.We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...

  • CRM Project Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    CRM Project Manager 100079 Desired skills: Project Manager, CRM, Dynamics CRM Project Manager - Dynamics / SAP / Magento I am currently recruiting for an enterprise client, and looking for an experienced CRM Project Manager with a background in E-Commerce deliveries. Avantageous to have Magento / Adobe Commerce expertise. The client...

  • CRM Strategy Leader

    2 days ago

    Dublin, Dublin City, Ireland B&Q Limited Full time

    At B&Q Limited, we believe that our customers are at the heart of everything we do. As a Senior CRM Manager, you will play a critical role in driving business growth and customer loyalty through effective CRM strategies.The CRM team's primary objective is to utilise customer data and consent to maintain and grow each customer relationship, ultimately driving...

  • CRM Project Manager

    3 days ago

    Dublin, Ireland Reperio Human Capital Full time

    CRM Project Manager 100079 Desired skills: Project Manager, CRM, Dynamics CRM Project Manager - Dynamics / SAP / Magento I am currently recruiting for an enterprise client, and looking for an experienced CRM Project Manager with a background in E-Commerce deliveries. Avantageous to have Magento / Adobe Commerce expertise. The client...

  • CRM Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Elis Ireland Full time

    The company:Elis is an international textile, hygiene & facilities services business, operating in 30 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.With plants and distribution hubs across Ireland, Elis...

  • Senior Microsoft CRM Solutions Expert

    3 days ago

    Dublin, Dublin City, Ireland The Panel Group Full time

    We are looking for a talented Senior Microsoft CRM Solutions Expert to help our clients succeed in the aviation industry.About the Job:This position requires a deep understanding of Microsoft Dynamics 365 and Power-Platform to develop and integrate complex CRM solutions.You will work closely with cross-functional teams to deliver high-quality solutions that...

  • Dynamics 365 CRM Project Manager

    3 days ago

    Dublin, Dublin City, Ireland Talent Locker Full time

    Microsoft Dynamics 365 CRM, Senior Project Manager, Dublin 600 euros per day - 6 month initial contractContract for at a Microsoft Partner as a senior project manager, Dublin Based, to work on a large telcoms project. This is a large programme moving a telecoms company onto D365 CRM Customer Engagement, with later phases ERP and other related...

  • Customer Lifecycle Crm Manager

    2 days ago

    Dublin, Dublin City, Ireland Elwood Roberts Full time

    Job Title: Customer Lifecycle Manager Location: Dublin (1-2 days onsite required) Job Type: Contract Rate: per day Duration: 6-12 months About the Role We are seeking a highly experienced CRM & CLM Team Manager to lead and oversee our Customer Lifecycle Management (CLM) operations.This role requires a strategic leader with strong data-driven campaign...

  • Head Of Crm

    1 day ago

    Dublin, Dublin City, Ireland Talenthub Full time

    Location: DublinType: PermanentThis multinational retail & ecommerce brand is hiring for this newly-created leadership role, spearheading eCRM and Engagement Marketing to their immense customer base.Reporting directly to the MD, the ideal candidate profile is someone with likely 8+ years in Digital Marketing/CRM, at least 3 years in a senior/leadership role,...

  • Customer Lifecycle CRM Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Elwood Roberts Full time

    Job Title: Customer Lifecycle Manager Location: Dublin (1-2 days onsite required) Job Type: Contract Rate: 450-500 per day Duration: 6-12 months About the Role We are seeking a highly experienced CRM & CLM Team Manager to lead and oversee our Customer Lifecycle Management (CLM) operations. This role requires a strategic leader with strong data-driven...

  • Senior Dynamics CRM Developer

    7 days ago

    Dublin, Dublin City, Ireland Eolas Recruitment Full time

    Job DescriptionWe are seeking an experienced Dynamics CRM Developer to join a leading financial services organization.The successful candidate will work on the design, customization, and implementation of Dynamics 365 solutions, supporting the organization in delivering high-quality services to its clients.Key Responsibilities:Design, develop, and implement...

  • CRM Officer

    4 weeks ago

    Dublin, Dublin City, Ireland hays-gcj-v4-pd-online Full time

    Are you passionate about making a difference in people's lives? Do you have experience of managing, maintaining and administering CRM systems? If yes, then this non-for-profit wants you to join their team as a CRM Officer.As a leading voice in Ireland for prevention, awareness and support of a specific community, the organisation is committed to being there...

  • CRM Officer

    3 days ago

    Dublin, Ireland hays-gcj-v4-pd-online Full time

    Are you passionate about making a difference in people's lives? Do you have experience of managing, maintaining and administering CRM systems? If yes, then this non-for-profit wants you to join their team as a CRM Officer.As a leading voice in Ireland for prevention, awareness and support of a specific community, the organisation is committed to being there...

  • Website & CRM Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Pernod Ricard Full time

    We are Ireland's leading supplier of spirits and wines and makers of some of the world's most well-known and successful Irish whiskeys. Led by   Jameson , a top 10 global spirit brand and a top 3 global whiskey brand , we distribute to over 130 markets across the globe . W e are located across 5 locations in Ireland across Cork, Dublin...

Senior CRM Manager

4 weeks ago

Dublin, Ireland B&Q Limited Full time
Overview

Senior CRM Manager

Permanent

From £70,000+ Pension + Bonus + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Senior CRM Manager and you’ll be a big part of this.

What's the job?

Part of the broader CRM & Loyalty team, the CRM team’s role is to drive value from our customers at all stages of their relationship with us. We focus on utilising customer data and consent to maintain and grow each customer relationship, in order to drive business growth including sales, profit and share, and long-term loyalty. This role will take leadership of the whole CRM team, and is accountable for the definition, planning, execution and reporting of our CRM strategy for the total business (B&Q and TradePoint). You'll be working closely in collaboration with key leaders across the business to build and own CRM programmes that deliver measurable financial benefits for the company and relevant, positive experiences for our customers that helps to build customer loyalty and lifetime value.

Key Accountabilities / Responsibilities:

  1. Working with your 3 direct reports (CRM Managers) you’ll help to define CRM strategies and tactics that deliver value for the business and customer across the three sub-teams: 1) Basket/store trade driving; 2) Category trade driving; 3) Loyalty, lifecycle and digital.
  2. Build and own the cross-channel CRM strategy for the business, with associated roadmap to deliver.
  3. Accountable for setting, tracking and strategizing to deliver CRM commercial and customer targets (e.g. incremental sales, active customers, contact-ability), organising the team’s resources against achieving these goals.
  4. Build close relationships with key commercial functions to enable a clear understanding of priorities, influencing commercial plans by proposing CRM activities that will directly support the delivery of their revenue and profit targets.
  5. Define clear roadmaps for CRM programme optimisation, with test and learn plans, ensuring the execution of these delivers meaningful results that lead to improved financial performance and positive customer behaviour impact.
  6. Own analytics requirements for CRM and champion a data-centric approach to performance optimisation through insights, reporting, post-campaign analysis.
  7. Play critical role with our loyalty proposition review and relaunch, including the CRM strategy to support and enable the loyalty experience on a day-to-day basis, and helping to build a comprehensive go-to-market plan for launch.
  8. Communicate the value of CRM to the business, helping to inform and influence senior leaders up to board level on the value that CRM is achieving for the business.
  9. Ownership of CRM budget management - robustly manage the finance reporting process. Report on any variances and take accountability for overall budget spend.

Key Business Relationships

  1. Collaborate with senior business stakeholders across commercial, finance, marketing, tech, digital and legal to understand business objectives and requirements, ensuring there is a clear, consistent communication flow that feeds these inputs into CRM programmes and roadmap.
  2. Work in close partnership with Senior Personalisation Manager, providing them with clarity on CRM strategies so that they can help to design and enable personalisation use cases that improve the efficacy of CRM tactics.
  3. Work closely with counterparts across loyalty, personalisation, data & analytics to develop effective working processes for cross-team squads that deliver value aligned to specific business outcomes (e.g. digital, category, loyalty squads).
  4. Play a lead role with CRM agency relationships, ensuring clarity of requirements, budgeting, invoicing and performance management of said agencies to ensure agency deliverables meet and exceed expectations.
What we need:

Required Skills & Experience:

  1. Proven ability to lead a CRM team to deliver commercial and customer success, ideally within the Retail (or similar B2C) industry.
  2. Expert knowledge of CRM strategies, processes and systems required to deliver best-in-class CRM.
  3. Significant experience delivering personalisation in CRM and understand the technical capabilities and processes required to deliver flawlessly.
  4. Strong experience working within loyalty programmes and particularly how CRM and loyalty come together to drive customer and business.
  5. Hands-on experience using campaign management or marketing automation platforms (preferably Braze).
  6. A data-centric mindset with excellent analytical knowledge, allowing effective briefing of analytical requirements and confidence in challenging methods or interpretation of analytics outputs.
  7. You thrive in delivering transformation and change, with experience of strategic projects to improve capabilities that required a mid to long term roadmap, within CRM, loyalty, marketing or digital.
  8. You’re confident at championing customer metrics and evangelising the value of CRM to peers and leaders across large corporate environments, using data to persuade and influence.
  9. You’re passionate about people; looking after the team you lead and growing it in a diverse and inclusive way to champion new ideas and achieve greater success.
What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

#J-18808-Ljbffr