Front Desk Receptionist

3 weeks ago

Kenmare, Co Kerry, Ireland Château de Mercuès Full time
Job Description

Warmly welcome guests upon arrival and provide a seamless check-in/check-out experience.

Handle reservations, room assignments, and special requests efficiently.

Answer phone calls and emails professionally, assisting with inquiries and bookings.

Provide accurate information about hotel services, facilities, and local attractions.

Address and resolve guest concerns or escalate them to the appropriate department.

Maintain accurate records and update guest information in the system.

Process payments and ensure billing accuracy.

Collaborate with housekeeping, concierge, and other departments to enhance guest experiences.

Uphold the hotel's high standards of presentation and service at all times.

Qualifications

Previous experience in a luxury hotel or hospitality environment preferred.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficiency in hotel management software Guestline is a plus.

Fluency in English.

Professional appearance and a welcoming demeanor.

Ability to work flexible shifts, including evenings, weekends, and holidays.

Additional Information

Complimentary Healthy Meals on duty

Uniforms

Discounted rates 

Discounted rates in other Relais & Chateaux properties

Use of spa facilities

Excellent Training and Personal development

Potential to gain experience in other departments

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