Front Desk Receptionist

3 days ago

Kenmare, Co Kerry, Ireland Relais & Châteaux Full time

Nestled peacefully in an idyllic setting overlooking Kenmare Bay in South West Ireland, the 5-star Park Hotel Kenmare, Co. Kerry is at one with nature.

Dating from 1897, each of the 43 Bedrooms enjoys a spacious sitting area furnished with antiques and objects d'art, while most have a full water view or private veranda.

The Landline Restaurant, with its impressive collection of Sean Scully art, acclaimed menu, and service, is the perfect blend of classic and contemporary.

This Kerry hotel has no meeting or banqueting facilities to distract our professional staff away from caring for residents.

After a heavenly day touring the coastal roads, playing some of the world's best golf courses, or surrendering to the holistic pleasures of SÁMAS, the hotel's Deluxe Destination Spa, evenings can be spent watching the legends of the silver screen in The Reel Room, a 12-seat cinema showing some of the great classics nightly.

From its conception, SÁMAS was designed to soothe and revive the tension, stress, and fatigue that fill our every day.

Today you can enjoy the virtues of this bygone age in a special and quite unique place that blends healing and therapeutic traditions from the East and West with the life-inspiring scenery of Kerry to revive the body, mind, and soul.

Responsibilities:
  • Warmly welcome guests upon arrival and provide a seamless check-in/check-out experience.
  • Handle reservations, room assignments, and special requests efficiently.
  • Answer phone calls and emails professionally, assisting with inquiries and bookings.
  • Provide accurate information about hotel services, facilities, and local attractions.
  • Address and resolve guest concerns or escalate them to the appropriate department.
  • Maintain accurate records and update guest information in the system.
  • Process payments and ensure billing accuracy.
  • Collaborate with housekeeping, concierge, and other departments to enhance guest experiences.
  • Uphold the hotel's high standards of presentation and service at all times.
Minimum Requirements:
  • Previous experience in a luxury hotel or hospitality environment preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in hotel management software e.g. Guestline is a plus.
  • Fluency in English.
  • Professional appearance and a welcoming demeanor.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
  • Complimentary Healthy Meals on duty
  • Uniforms
  • Discounted rates
  • Discounted rates in other Relais & Chateaux properties
  • Use of spa facilities
  • Excellent Training and Personal development
  • Potential to gain experience in other departments
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