Lab IT Admin

2 weeks ago


Cork, Cork, Ireland Dabster Full time
Primary & Secondary Skill ITIL ServiceNow L Support Experience Lab Systems Knowledge (GxP) Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops, Windows Server environment Acronis Backup solution Windows troubleshooting Monitoring of Windows server / supported Windows Desktop patching Network experience. JD (Detailed) Role Description: Lab IT Administrator role whose primary responsibility will be to work with Lab COE and local AMS team to provide end to end support for the Business users & Stakeholders, Coordinate with Site for technical topics, Co-ordinate with Support team, etc., Role Functions (Functions include, but are not limited to, the following): As a Lab IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. Execute routine system administration and maintenance activities as required. Ensure proper user management process is adhered to for all computerized systems Administer lab system access requests Ensures systems are in compliance with CFR Part Electronic Records and Electronic Signature requirements, as well as requirements from EU Annex and all Data Integrity standards and guidelines. Ensure applicable standards and specifications are adhered to. Work closely with CSV Lead, System Integrator and Site IT Team. Work with operational readiness team and operations to ensure acceptable turnover. Provide support during internal and agency inspections. Provide subject matter expert (SME) support for general troubleshooting, problem solving, technical direction and guidance to support overall business needs Advanced knowledge of system vulnerabilities and security issues. Monitor the system daily and respond immediately to security or usability concerns. Create and verify backups of data Respond to and resolve help desk requests Qualifications & Education: Bachelor's Degree or Higher in a technical discipline + years of professional experience in the digital space Excellent communication skills (written and oral). Ability to multi-task and handle tasks with competing priorities effectively. Experience identifying operational issues and recommending and implementing strategies to resolve problems Desired Qualifications: At least years of experience working in a similar position within a GxP regulated environment Familiarity of various COTS applications used in pharma industry such as LabX, Acronis, Kneat, Empower, LIMS, Tiamo, FTIR, qPCR etc.. will be a plus You have strong analytical skills and an aptitude for decision-making You show resilience when faced with challenges You believe in continuous learning and growth

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