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Assistant Manager
4 weeks ago
Client: Carebrook Ireland
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: cbaf40324e8a
Job Views: 29
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description:We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
DRIVE MY SUCCESSION- The right Pret people
- Support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met
- Drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers
- Embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous)
- Support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines
- Contribute to minimising turnover by following the Turnover Principles
- Regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets
- Contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance
- Support my GM with following up meaningful actions from Pret’s Big Conversation
- Ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service
- Ensure the Speed of Service Principles are embedded in the shop
- Ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer
- Ensure centrally driven Joy of Pret events are well planned, executed and supported
- Encourage customer loyalty by empowering the team to use Joy of Pret initiatives
- Strive to achieve a perfect Mystery Shopper score every week
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- Ensure the 11-Step Production Process is always followed
- Ensure the team understands and follows the Production Principles
- Ensure the shop food range matches customer demand
- Continuously develop the team’s knowledge about the quality of our food and coffee
- Ensure our Barista Prepared Drinks are made by trained employees consistently
- Ensure no Made to Sell (MTS) rejects are on display in our Langars
- Ensure Food Safety and Health & Safety Standards are consistently followed
- Ensure the shop is clean, safe and the equipment well maintained
- Take corrective action immediately on issues that affect customers, the team or sales
- Follow the Managing By Walking Around (MBWA) principles
- Ensure corrective training and coaching takes place to address any issues identified
- Drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production)
- Contribute to labour efficiency considering customers, team and business needs
- Continuously analyse and review shop results
- Analyse stock take results and take control of any issues
- Ensure Pret’s Financial standards are always followed
- Review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales
- Follow merchandising guidelines and ensure marketing is used effectively to drive sales
- Be the promoter of change; effectively communicating with the team
- Positively promote Pret, protecting our business integrity
- Actively follow up with the team with any new standard or initiative
- Listen to and give constructive feedback and seek ideas from the team
- Build a network with other AMs to share best practice
- Monitor my Key Roles’ attendance to Key Role meetings
