Driver / Technician - Asset Management

2 weeks ago

Dublin, Dublin City, Ireland Iron Mountain Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Overview

Iron Mountain's ALM (Asset Lifecycle Management) business in Damastown Industrial Park, Dublin, is seeking a dedicated and customer-focused Driver / Technician. This dual-role position involves travelling to client sites to collect hardware, utilising a ticketing system to manage orders and requests, and ensuring top-notch customer service. The ideal candidate will have a blend of technical aptitude, excellent driving skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities

Hardware Collection and Delivery: Travel to client sites across Dublin and surrounding areas to collect and deliver hardware. Ensure the safe and secure transportation of equipment, adhering to company protocols and standards.

Ticketing System Management: Use the company's ticketing system to receive, process, and complete orders and service requests. Maintain accurate records of all transactions and interactions in the system.

Customer Service: Serve as the primary point of contact for clients during site visits, providing friendly and efficient service. Address client enquiries and concerns promptly and professionally, escalating issues as necessary.

Compliance and Safety: Adhere to all safety regulations and company policies during transportation and handling of hardware. Ensure all collected and delivered equipment is logged correctly and securely.

Qualifications and Skills

Experience and Education: Proven experience in a similar driver/technician role, preferably within the technology or logistics sector. A valid driving licence with a clean driving record. Technical certification or equivalent experience in hardware support is a plus.

Technical Skills: Proficiency in using ticketing systems and related software. Basic knowledge of computer hardware

Customer Service Skills: Strong interpersonal and communication skills. Ability to handle customer queries and issues with patience and professionalism.

Organisational Skills: Excellent time management and organisational skills. Attention to detail in documentation and reporting.

Physical Requirements: Ability to lift and carry heavy equipment. Willingness to travel extensively within the designated area.

What We Offer

Competitive salary and benefits package.

Opportunities for professional development and career advancement.

A dynamic and supportive work environment.

Category: Operations Group

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