Customer Service Assistant

7 days ago

carrigaline the municipal district of kanturkmallow ireland BoyleSports Full time

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: City Centre

Key Responsibilities

  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures
  • You will have the opportunity to manage on occasion which will lead to further development opportunities.
  • Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
  • Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
  • To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  • Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
  • Keeping and maintaining shop presentation standards to a high quality throughout your working day.
  • Ensure that all procedures (safety, compliance and shop operations) are always followed.
  • Passionate about working within a team environment.
  • Adhere to Social Responsibility duties.

Knowledge, Skills And Experience

Essential Skills and Experience

  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Be adaptable to shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handing approach
Desirable Skills And Experience
  • Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Gambling Facilities and Casinos

#J-18808-Ljbffr

  • Customer Service Representative

    2 days ago

    The Municipal District of Kanturk-Mallow, Ireland TN Ireland Full time

    The Donkey Sanctuary Ireland (TDSI) is a charity that transforms the lives of donkeys and mules worldwide through compassion, collaboration, and creativity.About the Role:We are seeking a highly motivated volunteer to join our Visitor Experience team, supporting the planning and delivery of successful fundraising activities and events.This role offers a...

  • Customer Service Assistant

    4 days ago

    Carrigaline, Cork, Ireland Boylesports Full time

    Job Title:  Customer Service Assistant  Department: Retail Reporting to: Shop Manager Location: City Centre Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.The day to day of the role will be to assist the Shop Manager and team with the smooth...

  • Customer Service Assistant

    2 weeks ago

    The Municipal District of Castlecomer, Ireland BoyleSports Full time

    Job Title:Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: KilkennyRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the...

  • Customer Service Assistant

    2 weeks ago

    The Municipal District of Castlecomer, Ireland BoyleSports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: UrlingfordJob Type: Part TimeRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the...

  • Customer Service Assistant

    2 weeks ago

    The Municipal District of Fermoy, Ireland BoyleSports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: MitchelstownRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of...

  • Customer Service Assistant

    1 week ago

    The Municipal District of Fermoy, Ireland TN Ireland Full time

    Client: BoyleSportsLocation: Mitchelstown, IrelandJob Category: OtherEU work permit required: YesJob Reference: 0cdc204fae57Job Views: 7Posted: 21.01.2025Expiry Date: 07.03.2025Job Description:Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: MitchelstownRole Purpose:You will be responsible for providing an...

  • Customer Service Assistant

    2 weeks ago

    Carrigaline, Cork, Ireland TN Ireland Full time

    Social network you want to login/join with:Client:BoyleSportsLocation:Carrigaline, IrelandJob Category:OtherEU work permit required:YesJob Reference:6119032cc735Job Views:4Posted:21.03.2025Expiry Date:05.05.2025Job Description:Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: City CentreRole Purpose:You will be...

  • Customer Service Representative

    6 days ago

    The Municipal District of Kanturk-Mallow, Ireland TN Ireland Full time

    At TN Ireland, we're seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our retail staff, you will be responsible for delivering exceptional customer experiences and driving sales growth in our betting shops.The ideal candidate will have a passion for delivering great customer service, building strong...

  • Retail Customer Service

    7 days ago

    The Municipal District of Kanturk-Mallow, Ireland TN Ireland Full time

    Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you'll have the...

  • Customer Service Assistant

    2 days ago

    The Municipal District of Adare — Rathkeale, Ireland Boylesports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: Naas, Kilcock, Newbridge.Role Purpose: You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.The day to day of the role will be to assist the Shop Manager and team with the...

  • Customer Service Assistant

    5 days ago

    The Municipal District of Cappamore — Kilmallock, Ireland Boylesports Full time

    Job Title: Customer Service Assistant Department: RetailReporting to: Shop ManagerLocation: Killmallock Role PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.The day to day of the role will be to assist the Shop Manager and team with the smooth running...

  • Customer Service Assistant

    2 weeks ago

    The Municipal District of Callan — Thomastown, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Assistant - ThomastownClient: BoyleSportsLocation: Thomastown, IrelandJob Category: OtherEU work permit required: YesJob Reference:993f292804eeJob Views:3Posted:28.03.2025Expiry Date:12.05.2025Job Description:Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation:...

  • Customer Service Assistant

    2 weeks ago

    The Municipal District of Cappamore — Kilmallock, Ireland BoyleSports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: ThomastownRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of...

  • Customer Service Assistant

    3 weeks ago

    The Municipal District of Adare — Rathkeale, Ireland BoyleSports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: Naas, Kilcock, Newbridge.Role PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the...

  • Customer Service Assistant

    4 weeks ago

    Municipal District of Fermoy, Ireland BoyleSports Full time

    Job Title:Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation:MitchelstownRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of...

  • Customer Service Assistant

    4 weeks ago

    Municipal District of Castlecomer, Ireland BoyleSports Full time

    Job Title:Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: KilkennyRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the...

  • Customer Service Assistant

    2 weeks ago

    The Municipal District of Adare — Rathkeale, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Assistant - Kildare Region, NewbridgeClient:BoyleSportsLocation:Newbridge, IrelandJob Category:OtherEU work permit required:YesJob Reference:8d4736a54dcfJob Views:4Posted:24.03.2025Expiry Date:08.05.2025Job Description:Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop...

  • Customer Service Assistant

    4 days ago

    The Municipal District of Adare — Rathkeale, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Assistant - Limerick County - Full Time, AdareClient:BoyleSportsLocation:Adare, IrelandJob Category:OtherEU work permit required:YesJob Reference:5ad23bf4953eJob Views:4Posted:24.03.2025Expiry Date:08.05.2025Job Description:Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop...

  • Customer Service Assistant

    4 days ago

    The Municipal District of Cappamore — Kilmallock, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Assistant - Limerick County - Full Time, KilmallockClient:BoyleSportsLocation:Kilmallock, IrelandJob Category:OtherEU work permit required:YesJob Reference:b02a9c215bd6Job Views:2Posted:28.03.2025Expiry Date:12.05.2025Job Description:Job Title: Customer Service AssistantDepartment: RetailReporting...

  • Customer Service Assistant

    3 weeks ago

    The Municipal District of Adare — Rathkeale, Ireland BoyleSports Full time

    Job Title: Customer Service AssistantDepartment: RetailReporting to: Shop ManagerLocation: Naas, Kilcock, Newbridge.Role Purpose:You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the...