Senior Carrier Relations Manager

2 weeks ago

Dublin, Dublin City, Ireland Twilio Full time

Remote - Ireland · Remote - United Kingdom

See yourself at Twilio

Join the team as Twilio's next Carrier Relations Manager (Spanish speaker)

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

As a Carrier Relations Manager at Twilio, you will play a critical role in managing relationships with our global network of carrier partners. Your work will ensure the continued success of Twilio's communication products by ensuring the highest level of service and performance for our customers. You will collaborate with cross-functional teams, including product, engineering, sales, and legal, to drive initiatives that enhance carrier performance, negotiate optimal pricing structures, and manage key carrier partnerships.

Responsibilities

In this role, you'll:

  • Develop and manage carrier relationships: Cultivate and maintain strategic relationships with a diverse group of global telecom carriers, ensuring excellent service levels and a long-term, mutually beneficial partnership.
  • Negotiate contracts: Lead the negotiation and execution of agreements with carriers, including pricing, service levels, and performance terms.
  • Performance monitoring: Track and analyze carrier performance metrics, ensuring that service levels are met, and proactively address any issues or concerns.
  • Cross-functional collaboration: Work closely with product, engineering, and operations teams to align on carrier strategy and ensure carrier offerings support Twilio's product roadmap and customer needs.
  • Strategic planning: Develop and execute carrier strategy to support growth and scalability in global markets. This includes forecasting carrier requirements and identifying opportunities for innovation and improvement in services.
  • Market insights: Stay up to date on telecom industry trends, competitive landscape, and regulatory changes that may impact Twilio's carrier relationships.
  • Problem-solving: Address and resolve any complex technical, operational, or service-related challenges with carriers, ensuring timely and effective solutions.
  • Lead negotiations and pricing models: Work with internal teams to develop optimal pricing strategies for messaging and other telecom-related services, balancing cost, quality, and margin.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

  • 12+ years of experience in carrier relations, telecom partnerships, or a similar role in the cloud communications industry.
  • Strong understanding of the telecom ecosystem, including carrier operations, pricing structures, and performance metrics.
  • Proven ability to negotiate contracts, pricing, and performance agreements with global telecom carriers.
  • Ability to assess and interpret performance data, identify opportunities for improvement, and drive data-driven decision-making.
  • Experience working with cross-functional teams, including product, engineering, and legal departments.
  • Familiarity with international telecom regulations, markets, and carrier landscapes.
  • Excellent communication and presentation skills, capable of conveying complex concepts to both technical and non-technical stakeholders.
  • Bachelor's Degree or equivalent years of experience
  • Fluent in Spanish
  • Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
  • Software, SaaS, CPaas or PaaS experience

Location

This role will be remote, and based in the UK or Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.

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