Help Desk Administrator
2 weeks ago
An excellent opportunity has arisen with our client based in Dublin 17.
The primary focus of the role is to support our clients' customer portfolio.
Duties- To ensure the smooth running of their Helpdesk, working as part of our helpdesk support team.
- To answer calls and emails from clients and action responses to emergency callouts liaising with Burlington staff and mobile engineers.
- Processing and central storing of data associated with service calls and programmed service visits/daily sign offs.
- To schedule maintenance visits and deal with access issues.
- Liaising with specialist sub-contractors and ensuring they conform to the client's specifications.
- To ensure maintenance reports and all paperwork meet our standards and those set by particular clients and are issued in a timely manner.
- To assist with the issuing of maintenance and daywork (callout) invoices ensuring they conform to the client's requirements, e.g., Purchase Order Numbers.
- Working with the operations manager and operations director in relation to all functions of the helpdesk activity and developing improvements in the operation of the helpdesk.
- Issuing risk assessments and safety documentation and liaising with clients regarding these, ensuring the central storage of same.
- Maintaining training records for all engineering staff.
- Excellent organisational, communication, and time management skills.
- Excellent engagement skills with people.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Previous office or operations administration experience would be advantageous.
- Strong analytical and problem-solving skills.
- Strong team player with a clear focus on stakeholder engagement.
- Track record of taking a systematic approach to achieving deliverables.
Customer Support, Multi-Tasking, Administration, Help Desk Administrator, Customer Service, Problem Solving Skills.
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