Customer Service Advisor – Entry Level – Part Time

3 weeks ago


Limerick, Ireland TN Ireland Full time

Social network you want to login/join with:

Client:

Cpl

Location:

Limerick, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5fa515c8325c

Job Views:

68

Posted:

22.01.2025

Job Description:

Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities.

As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Responsibilities:

  • Manage inbound and outbound phone calls in an efficient and timely manner, collating information from customers.
  • Receive inbound calls from customers through a virtual call centre, answering various questions.
  • Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations.
  • Drive sales to achieve targets.
  • Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements:

  • Minimum 9 months experience in a customer facing role.
  • Excellent communication (spoken & written English) and interpersonal skills.
  • Eager to learn and grow with Covalen.
  • Must be eligible to work in the Republic of Ireland and pass all background checks.

Location: Henry Street, Limerick, onsite

Contract: Permanent Part-time

Working Hours: Working hours will be Saturday - Sunday, 9am-5.30pm.

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