Senior Claims Process Improvement Specialist

1 week ago

Dublin, Dublin City, Ireland Travelers Full time

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Target Openings

2

What Is the Opportunity?

We are looking for an Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis, based in any of our UK offices. If you have passion and flair for Claim improvement, and a drive to continuously enhance the Customer/Broker journey and experience, this is the perfect role for you

As a Claims Process Improvement Specialist you will be instrumental to our Claim Europe Value Proposition Programme delivery. You will analyse and document our Claims processes, be involved in Claim reviews, projects and Test & Learns. You will have excellent listening and communication skills, have an eye for detail, and be comfortable with gathering/using data and insights. You will collaborate with colleagues across our Claim teams and the wider Travelers business, making improvement recommendations and implementing change.

You will ideally have experience of delivering process improvement/change management efficiencies and benefits, within a Claims environment.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion.

This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.

What Will You Do?

Build strong partnerships with business colleagues at all levels across Claim Europe. This will be achieved by providing business process improvement expertise aimed at improving overall business performance by identifying impediments to realising effective, efficient operations and business results. Changes in business processes and organisational behaviours will have a positive impact on the bottom line and customer experience. Review 'As Is' processes and make cost effective recommendations for future state to senior management ensuring you have their sponsorship and support to effectively deliver the required change. Own and lead the subsequent implementation efforts to achieve the identified benefits using relevant project and change management techniques, ensuring that your stakeholders and senior management are kept informed appropriately. You may lead project teams where the improvement initiative is owned by Value Added Services. Facilitate continuous improvement meetings, engage, and influence senior leaders and stakeholders by sharing your expertise of lean process improvement techniques. Work closely with other SPandE colleagues and business partners, actively participating in Claim strategic organisational initiatives which impact on operational effectiveness. Actively participate in Process improvement studies as an occasional project leader or individual contributor assuming responsibility for less complete studies which potentially have significant impact on the operation of a business unit. As part of the TRV Europe Claim organisation, be responsible for the effective delivery and oversight of improvements to operational processes that support the European Business functions, leveraging the resources of the broader Travelers Claim organisation where appropriate to achieve efficiencies and ensure consistency in delivery of service. Coach, mentor and develop project team members and business leaders on continuous improvement, process optimisation and effectiveness. Oversee the business process function by implementing recommendations which result in significant improvements in operational performance through re-designed workflows, productive behaviours, and effective use of technology. Participate in various projects and initiatives as required by the Head of Claim, Europe. Perform other duties as assigned.

What Will Our Ideal Candidate Have?

General knowledge of the insurance industry and its core business functions. University degree. Six Sigma Green Belt certified or above, or other recognised Lean qualification trained and proven experience of leading multiple process improvement reviews. Have previously successfully delivered multiple process improvement projects and initiatives. Consistently seek out market insight and use your knowledge to assist in the process improvements for all business functions. Be a strategic/creative thinker. Have good stakeholder management and communication skills. Be able to navigate complex matrix organisations, working collaboratively with other business functions. Demonstrate the operational skills necessary to deliver established business plans. Be highly organised, delivery focused and be able to work under your own initiative. Proven experience of leading change and influencing key stakeholders and business leaders. Proven experience of leading and managing process improvement projects through the project management lifecycle.

What is a Must Have?

Previous work experience gained within a Claims environment

What Is in It for You?

Private Medical Insuran ce:  On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement:  Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement:  We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

  • Senior Claims Specialist

    2 days ago

    Dublin, Dublin City, Ireland Ryanair Ltd. Full time

    Ryanair Ltd. is looking for a Senior Claims Specialist to join their team in Dublin, Ireland.This role involves managing a portfolio of personal injury litigation and related claims, as well as drafting and reviewing legal briefs and correspondence.The ideal candidate will have at least 5 years PQE in personal injury litigation and related claims and be able...

  • Process Improvement Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Real Time Recruitment Full time

    Realtime Recruitment is seeking a skilled Process Improvement specialist for a permanent position based in North Dublin. The ideal candidate will have a background in Business Analyst/Product Owner positions and encompasses analyzing processes, driving efficiency, and fostering a culture of ongoing innovation and optimization across the organization. Your...

  • Senior Claims Assessor

    2 weeks ago

    Dublin, Dublin City, Ireland Abrivia Full time

    Senior Claims Assessor - Income Protection & SI Dublin (Hybrid Role) Abrivia is seeking a Senior Income Protection & SI Claims Assessor on behalf of an insurer based in Dublin. This is an exciting opportunity for an experienced claims professional to join a high-performing team in a well-established company, in a high-impact role, offering career...

  • Senior Claims Specialist

    2 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Job SummaryWe are seeking an experienced Senior Claims Specialist to join our team at TN Ireland. As a key member of our claims handling unit, you will be responsible for managing complex claims from initiation to resolution.About the RoleThis is an excellent opportunity for a seasoned claims professional to take on a challenging role that requires strong...

  • Process Improvement Specialist

    1 week ago

    Dublin, Dublin City, Ireland Real Time Recruitment Full time

    Realtime Recruitment is seeking a skilled Process Improvement Specialist for a permanent position based in North Dublin. The ideal candidate will have a background in Business Analyst/Product Owner positions and encompasses analyzing processes, driving efficiency, and fostering a culture of ongoing innovation and optimization across the organization.Your...

  • Claims Specialist

    3 hours ago

    Dublin, Dublin City, Ireland FBD Consulting, LLC Full time

    About the RoleFBD Consulting, LLC is seeking a Claims Specialist to join our team in claims handling. In this role, you will be responsible for managing a portfolio of liability claims from registration to settlement.As a Claims Specialist, you will ensure that all claim handling activities are carried out in a proactive, innovative, and compliant manner....

  • Claims Quality Assurance Specialist

    3 hours ago

    Dublin, Dublin City, Ireland FK International Full time

    The role of the Claims Quality Assurance Specialist at FK International is a vital one. As part of the General Insurance Industry, this position involves evaluating claims handling procedures to ensure they meet industry standards and regulatory requirements. This includes assessing performance, identifying gaps, and providing actionable insights to drive...

  • Process Improvement Specialist/Project Manager

    1 week ago

    Dublin, Dublin City, Ireland Realtime Recruitment Full time

    Process Improvement Specialist/Project ManagerExciting Opportunity: Process Improvement Specialist/Project ManagerLocation: Dublin 1-2 days onsiteContract: 6-Month Rolling ContractWe are seeking a Process Improvement Specialist/Project Manager to join a dynamic team focused on driving impactful process improvements in a fast-paced environment. This is a...

  • Claims Handler

    1 week ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Senior Claims Handler

    1 week ago

    Dublin, Dublin City, Ireland Abrivia Full time

    Job Title: Senior Claims Handler Location: South Dublin Working Model: Hybrid Abrivia are currently recruiting for a Senior Claims Handler to join our client, a leading specialist in the insurance sector. This is a full-time, permanent role based in South Dublin, offering a hybrid working model. The successful candidate will report directly to the Head of...

  • Process Improvement Specialist

    2 days ago

    Dublin, Dublin City, Ireland Amach Full time

    Process Improvement Specialist - Contact CentreAbout us:Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe. Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions. Established in 2013, we specialise in cloud migration and...

  • TPA Claims Handler

    5 days ago

    Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

    Global Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...

  • Process Improvement Specialist

    3 hours ago

    Dublin, Dublin City, Ireland Real Staffing Full time

    What We're Looking ForWe are seeking a highly skilled Technical Services Specialist with:Strong technical knowledge of manufacturing operations.Excellent communication and problem-solving skills.Ability to work effectively in a team environment.Experience with process improvement initiatives.If you are a motivated and detail-oriented individual with a...

  • Business Process Improvement Specialist

    2 days ago

    Dublin, Dublin City, Ireland PARETO SECURITIES AS Full time

    Business Process Improvement SpecialistPARETO SECURITIES AS is seeking a highly motivated Business Process Improvement Specialist to join our team. As a key member of our operations department, you will be responsible for identifying areas for improvement and implementing changes that drive business efficiency and growth.About the RoleAnalyze business...

  • Claims Specialist

    1 week ago

    Dublin, Dublin City, Ireland Bank of Ireland Full time

    Claims Specialist - Income Protection Claims Dublin, Republic of Ireland | Hybrid Permanent | Full time Closing date: Jul 17, 2024

  • Insurance Claim Handler

    2 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    About Our TeamOur team at TN Ireland is passionate about delivering exceptional service to our clients. We believe in creating a positive work environment that fosters collaboration, innovation, and growth.Job OverviewWe are seeking an experienced Senior Claims Specialist to join our team. As a key member of our claims handling unit, you will be responsible...

  • Insurance Claims Specialist

    2 days ago

    Dublin, Dublin City, Ireland Partner Reinsurance Company Full time

    At PartnerRe, we pride ourselves on being a financially stable and predictable business partner, supporting our clients with innovative solutions tailored to their needs. Our mission is to continue to deliver superior returns to our owner, provide rewarding opportunities for our people, and make a positive contribution to society.About This OpportunityWe are...

  • Claims Quality Review Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Berkshire Hathaway Specialty Insurance Full time

    Job Opportunity:   Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Claims Quality Review Specialist to join the Global Claims Quality Assurance. This role can be based in any one of our main European locations, including London, Cologne, Paris, Madrid or Dublin. This position entails regular communication and collaboration with multiple...

  • Health Claims Specialist

    18 hours ago

    Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time

    Company: Irish Life Group Services LimitedFull Time Permanent positionHybrid role based in our City Centre officesWhat we offerWe have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.We offer a...

  • Senior Claims Assessor

    1 week ago

    Dublin, Dublin City, Ireland PartnerRe Full time

    Company DescriptionPartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with...