Claims Specialist
5 days ago
About the Role
FBD Consulting, LLC is seeking a Claims Specialist to join our team in claims handling. In this role, you will be responsible for managing a portfolio of liability claims from registration to settlement.
As a Claims Specialist, you will ensure that all claim handling activities are carried out in a proactive, innovative, and compliant manner. This includes managing Motor Liability, Employer Liability, Public Liability injury/damage, and Personal Accident claims.
Your duties will involve providing first telephone contact for customers, ensuring accurate decisions on claim outcomes, targeting claims for direct settlement with policyholders, and managing claims within the Injuries Board process.
Key Responsibilities
- Manage a portfolio of liability claims from registration to settlement.
- Ensure compliance with regulatory requirements and internal processes.
- Target claims for direct settlement with policyholders.
- Manage claims within the Injuries Board process.
- Liaise with legal defence teams, expert witnesses, and service providers as necessary.
- Identify and proactively handle recovery opportunities and fraud aspects.
Requirements
- AAPA Qualification in both Personal and Commercial Insurance.
- Strong customer service skills and technical knowledge of liability claims handling.
- Experience in managing multiple stakeholders and claims portfolios.
- Highly analytical and organized with excellent attention to detail.
- Excellent written and verbal communication skills.
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