Content Analyst

3 days ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Community Operations Analyst

Content Review - Arabic & French Speaker

Full training is provided

Main responsibilities:

  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
  • Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site
  • Becoming and remaining knowledgeable about client's products and community standards
  • Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
  • Recognising trends and patterns and escalating issues outside the company policy to the global team
  • Identifying inefficiencies in workflows and suggesting solutions

Skills & Competences:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems and work as part of a team
  • Effective time management & prioritisation skills
  • Ability to consistently hit KPIs on time

Language Skills:

  • Fluent level of Arabic and French language in oral and written communication, with in-depth understanding of culture and social trends in the region
  • Advanced level of English (C1)

Contract: Full-time, permanent with Covalen Solutions

Compensation:

  • €29,700 per year as base salary
  • *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am
  • Meal (lunch or dinner) on site
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

  • Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
  • Candidates must be eligible to work full-time in Ireland (EU Passport/Stamp 4/Stamp1G for a minimum of 12 months or renewable).

Why apply?

  • Chance to work within a multicultural and diverse team
  • Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
  • No shift rotations – fixed working schedule
  • Meal on-site, private healthcare, and pension contribution
  • No previous experience required – full training is provided

Apply today, or for more information contact me at Susanne.Mannion@cpl.ie - Maghreb

#J-18808-Ljbffr

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