Consultant, Alternatives Client Services Manager
2 weeks ago
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role/ Department:
The Alternatives Client Services Management team (CSM) is a client facing team working alongside the Hedge Fund Services, Private Equity & Real Estate Operations Teams. Client Service Management are responsible for ensuring client deliverables are met in accordance to agreed timelines and the overall client experience is delivered at the highest possible level. As a Client Services Manager, you will work as part of a fast paced and growing team, and you will support the team in meeting its objectives. This role requires you to maintain a strong relationship with all relevant stakeholders (internally and externally) ensuring market leading service is delivered to our clients.
The key responsibilities of the role include:
Due to continued growth and expansion, a great opportunity has now arisen to join the Alternatives Client Services Management Team. The key responsibilities for this role are covered as follows:
To advocate for the best possible client experience by supporting the Operations Teams in the delivery and optimization of services to clients. To track and report on key tasks and be the primary point of escalation and trusted NT resource who advocates for clients within the Alternatives business. Partner with Operational colleagues in producing daily/weekly/monthly deliverable control checklists and ensure all targets and deadlines are met. Maintain Client Service levels (for dedicated clients) by ensuring timely and accurate delivery of information and work products. Actively participate and support client due diligence visits. Collaborate with the CSDM and provide input (as required) for inclusion in monthly service reporting packs. Responsible for vetting all incident reports prior to release to RM's/Clients and ensure all items are added to the internal Incident Log and appropriate resolution is implemented. Be pro-active in communication with clients, providing suggestions for operational efficiencies, process improvements and improvements to customer experience. Develop a detailed understanding of client's downstream processes and dependencies on NT's deliverables. To promote a respectful work environment, contribute to the continuous development of the team and support your team colleagues to the best of your ability.Skills/ Qualifications:
The successful candidate will be able to display the following key competencies within their role:
Previous experience of Fund Administration, and while experience with Private Equity & Real Estate fund structures would be beneficial, it is not a pre-requisite. Excellent client service and relationship management skills combined with a strong "service excellence" attitude. Ability to perform under pressure and continue to deliver in line with expectations. Influence internal teams to achieve optimal client outcomes. Displays excellent communication and prioritization skills.Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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