Client Service Manager
7 days ago
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role/ Department: Reporting to the Client Services Team Manager, Ireland, you will be responsible for managing multiple Tier 1 clients and ensuring that all aspects of the service are maintained as per the Client SLD in relation to Transfer Agency.
The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.
The key responsibilities of the role include: Manages functional teams; coordinates the work, communication and issue resolution activities.
The CSM should work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and must ensure all targets and deadlines are met.
Maintain Client Service levels, for dedicated clients, by ensuring timely and accurate delivery of information and work products.
Provide technical expertise for the development of new TA Products and develop SLD's with your clients for the take on of these new products and services Participates / leads client due diligence visits Oversees the timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client Responsibility for vetting all incident reports prior to release to RM's/Clients and ensuring all items are added to the daily client incident log To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met Ensure operating procedures are maintained, with the overall objective of enhancing the client experience to maintain the service quality.
Manage client issues ensuring appropriate resolution, including regular liaison with Global, Relationship Managers and other Operational Managers to provide a seamless service.
Liaising with clients regarding Service Level Agreements and responsible for all client facing documentation and presentations.
Consult on effective ways to meet client needs or appropriate methods to be used for resolution of an error Ensure that Partner and Client interactions are dealt with in a prompt professional manner at all times Demonstrate Client servicing skills in all interactions and maintain a positive manner.
Escalate items to functional team leaders, Manager, CSDM or RM as appropriate.
Act as an escalation point to Operations and the Fund Service Centre also escalating issues to management as appropriate Respond to incoming enquiries (via phone, email, workflow, etc.)
accurately, completely and in a timely manner Perform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate.
Be pro-active in communication with Clients, providing suggestions for operational efficiencies, process improvements, and improvements to customer experience or reductions in costs.
Co-ordinate all interaction with clients or their nominated representatives.
Deliver 'Priority Client Discussions' within agreed timetable determined by the CSM Team and Manager.
Perform testing of client specific reporting.
Deliver against PMO responsibilities within Client Take On process.
Skills/ Qualifications: The successful candidate will benefit from having: The ideal candidate will hold a degree in a relevant discipline, along with experience in a client-focused role gained in the financial services or banking industry Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration or banking experience will be considered Previous experience with people management (though this will be an individual contributor role) and change management skills desirable Track record of building and maintaining strong client relationships Transfer Agency Industry and Regulatory knowledge strongly preferred Effective verbal reasoning and numeric skills required Good keyboard skills and ability to learn systems used within the business required Ability to work under pressure meeting challenging deadlines Ability to review and resolve complex issues in a timely manner Ability to work under pressure meeting challenging deadlines Ability to build relationships with relevant stakeholders Working with Us: As a Northern Trust partner, greater achievements await.
You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve
Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies
Build your career with us and apply today.
#MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us.
We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
-
Client Service Manager
3 weeks ago
Limerick, Limerick, Ireland Collins McNicholas Recruitment Full timeOur client is an industry-leading financial services company and they currently have an exciting opportunity for an Client Service Manager to join their team in Limerick/Dublin. This is a 6 month contract, where you will be responsible for managing multiple Tier 1 clients and ensuring that all aspects of the service are maintained as per the Client SLD in...
-
Client Service Manager
3 weeks ago
Limerick, Limerick, Ireland Northern Trust Full timeAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager
6 days ago
Limerick, Limerick, Ireland Northern Trust Corporation Full timeDescription s Project management of restructure and transition activity Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols Proactively work with the client and internal partners to automate manual processes and minimise risk Identify and address service issues, ensuring timely...
-
Client Service Associate
9 hours ago
Limerick, Limerick, Ireland Glass Lewis Europe Limited Full timeCompany OverviewGlass Lewis is a leading provider of governance solutions, enabling institutional investors and publicly-listed companies to make informed decisions based on research and data. Our global reach spans approximately 100 markets, covering over 30,000 meetings annually.Job DescriptionThe Associate Client Service Manager will play a key role in...
-
Consultant, Alternatives Client Services Manager
2 weeks ago
Limerick, Limerick, Ireland Northern Trust Corporation Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Director
12 hours ago
Limerick, Limerick, Ireland Northern Trust Full timeAbout UsNorthern Trust is a leading global financial institution that has been serving the world's most successful individuals, families, and institutions for over 130 years. Our company is built on a foundation of service, expertise, and integrity, which has enabled us to establish ourselves as a trusted partner in the financial industry.We offer a...
-
service manager
2 weeks ago
Limerick, Limerick, Ireland Daughters of Charity Service Full timeDescription SERVICE MANAGER ROLES x 2 Intellectual Disabilities Dedicated and compassionate individuals are invited to apply for these exciting roles 1. Community Residential Service, Limerick (Req:27576) 2. Community Residential Service, North Tipperary/ Offaly- Req: 27577 Please ensure to quote Req No: on the role you are applying...
-
Consultant, Custody Client Services
6 days ago
Limerick, Limerick, Ireland Northern Trust Corporation Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Transfer Agency Client Services
3 weeks ago
Limerick, Limerick, Ireland hays-gcj-v4-pd-online Full timeYour new company Your new company is a global leading financial institution which specialises in providing asset management and asset servicing solutions. You will be joining their Limerick team, who work on a hybrid basis out of a modern office.Your new role You will be responsible for managing multiple Transfer Agency clients and ensuring that they receive...
-
Consultant, Custody Client Services
4 days ago
Limerick, Limerick, Ireland Tn Ireland Full timeSocial network you want to login/join with: Consultant, Custody Client Services, Limerick Client: Northern Trust Corporation Location: Limerick, Ireland Job Category: Other EU work permit required: Yes Job Reference: d5108e93f2ec Job Views: 66 Posted: Expiry Date: Job Description: About Northern Trust: Northern Trust, a Fortune 500 company, is a globally...
-
Senior Client Services Specialist
24 hours ago
Limerick, Limerick, Ireland Atrium UK Full timeAbout the RoleAt Atrium UK, we are seeking an experienced Transfer Agency Client Services professional to join our team in Dublin or Limerick. As a key member of our Global Fund Services Ireland team, you will play a crucial role in delivering exceptional client services and support.As a seasoned professional in the financial services industry, you will have...
-
Services and Operations Manager Role
9 hours ago
Limerick, Limerick, Ireland Health Service Executive Full timeAbout the Organization:The Health Service Executive provides a range of services to the public, including healthcare, social care, and community support.Job Description:This Services Supervisor role is responsible for leading a team to deliver high-quality services, adhering to health and safety standards, and contributing to the organization's overall...
-
Client Service Associate
24 hours ago
Limerick, Limerick, Ireland ACCA Careers Full timeAbout Northern Trust:Northern Trust is a financially strong and stable company that has been in continuous operation since 1889. Our commitment to service, expertise, and integrity has earned us a reputation as a leader in the financial industry.We take pride in providing innovative financial services and guidance to our clients, and our over 22,000 partners...
-
Client Services Representative, Custody
6 days ago
Limerick, Limerick, Ireland Northern Trust Corporation Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Services Representative, Custody
3 weeks ago
Limerick, Limerick, Ireland TN Ireland Full timeSocial network you want to login/join with:Client Services Representative, Custody, LimerickClient:Northern Trust CorporationLocation:Limerick, IrelandJob Category:OtherEU work permit required:YesJob Reference:f55aef5eb23dJob Views:90Posted:21.01.2025Expiry Date:07.03.2025Job Description:About Northern Trust:Northern Trust, a Fortune 500 company, is a...
-
Client Relationship Manager
24 hours ago
Limerick, Limerick, Ireland Skillfinder International Full timeAbout the JobWe are looking for a highly skilled and experienced professional to fill the role of Client Services Manager – Transfer Agency. The successful candidate will have a proven track record of success in a client-facing role, with strong relationship management and problem-solving skills.The role will involve working closely with global teams to...
-
Senior Consultant, Custody Client Services
2 weeks ago
Limerick, Limerick, Ireland Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Senior Client Services Coordinator
20 hours ago
Limerick, Limerick, Ireland Matrix Recruitment Group Full timeAbout YouWe are looking for a skilled Senior Client Services Coordinator - Banking to join our team. In this role, you will be responsible for managing multiple relationships, ensuring all aspects of service align with contractual agreements, and supporting operational teams in delivering exceptional service.The position provides exposure to a broad range of...
-
Senior Consultant, Custody Client Services
7 days ago
Limerick, Limerick, Ireland Northern Trust Full timeAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Senior Consultant, Custody Client Services
3 weeks ago
Limerick, Limerick, Ireland Northern Trust Full timeSenior Consultant, Custody Client ServicesApply locations Limerick, Ireland time type Full time posted on Posted 30+ Days Ago job requisition id R134185About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide...
