Client Service Director
3 days ago
About Us
Northern Trust is a leading global financial institution that has been serving the world's most successful individuals, families, and institutions for over 130 years. Our company is built on a foundation of service, expertise, and integrity, which has enabled us to establish ourselves as a trusted partner in the financial industry.
We offer a comprehensive range of innovative financial services and guidance to our clients, leveraging our extensive network of over 22,000 partners and cutting-edge technology to deliver tailored solutions.
Job Summary:
The Dealing Operations Supervisor will be responsible for overseeing a team in the Transfer Agency Department, providing high-touch client service to a range of Northern Trust's Transfer Agency clients. This role requires strong leadership and communication skills to manage a team and deliver exceptional results.
Main Responsibilities:
- Serving as an escalation point for unresolved team issues and queries.
- Maintaining high standards of processing quality and timeliness across all Transfer Agency Dealing locations.
- Participating in regular meetings with the back office location to address challenges and document resolutions.
- Ensuring key performance indicators are met to minimize losses.
Essential Skills:
- Strong leadership and people management skills.
- Experience working in Fund Administration or a related field.
- Excellent communication and problem-solving skills.
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