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Grade lll Clerical Officer

1 month ago

Kilkenny, Kilkenny, Ireland TN Ireland Full time

Social network you want to login/join with:

Grade lll Clerical Officer - Kilkenny, KilkennyClient:

Cpl

Location:

Kilkenny, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1f425e62e59b

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Grade III Clerical Officer

Job Specification & Terms and Conditions

Principal Duties and Responsibilities

In line with employer policies, procedures and best practice standards, the Clerical Officer will:

Administration
  • Provide office support, answer queries, and provide a reception / telephone service
  • Keep themselves informed of relevant documentation / procedures
  • Manage data - including maintaining, correcting, collating, interrogating, validating, and processing data
  • Maintain accurate, up-to-date records, filing systems, and records (both computerized and paper-based)
  • Assist in and/or prepare reports as necessary
  • Provide required information and support to Service Managers, teams, clients, patients, and the public
  • Respond to all communications promptly
  • Undertake additional administrative tasks as directed
  • Represent the service positively
Customer Service
  • Make and take phone calls from the public
  • Use email for communication when needed
  • Maintain a customer-focused environment
  • Treat service users with dignity and respect
  • Act on feedback from service users and report to Line Manager
Service Delivery and Improvement
  • Handle sensitive and confidential information according to GDPR
  • Participate in innovation and support change initiatives
  • Identify problems or inconsistencies and consult with Line Manager
Standards, Policies, Procedures, and Legislation
  • Maintain knowledge of relevant policies and procedures
  • Understand and comply with HIQA standards applicable to the role
  • Support sustainability initiatives within the service

If interested, please apply with your current CV.

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