Quality Analyst

3 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Role - Quality Analyst German speaker (Social media)

Location - Dublin

Contract type - Permanent

Work model - Onsite (Sandyford)

Working hours - Mon - Fri 9am - 5:30pm or 6 pm till 2 am with shift premium

Language - German

Cpl is a business process outsourcing (BPO) service provider that has been collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Quality Analyst

The Quality Analyst plays a critical role in ensuring the high quality of our services. This involves monitoring, evaluating, and coaching employees to meet performance expectations. The Quality Analyst will work closely with management to drive quality results and contribute to the Cpl Essence Pillars: Performance Gurus, Client Co-Creators, and Excellence Designers.

Duties and Responsibilities

  • Monitors and enhances employee performance through coaching on quality and market-specific requirements.
  • Monitors and enhances Rep performance through training on quality.
  • Supports Market Team Leads to educate and develop all Reps.
  • Provides backup to the training department as needed.
  • Attends and participates in meetings to review results.
  • Performs data analysis to establish trends as requested.
  • Assists Training and Quality Leads in preparing projects to drive Quality and operational delivery.
  • Handles Quality systems onsite.
  • Performs administrative duties as needed.
  • Supports TL in establishing Action Plans or Performance Improvement Plans to improve Reps' quality performance.
  • Provides feedback on Policies to enhance Quality.
  • Monitors cases of assigned agents in any QA spoken languages.
  • Provides ongoing feedback to Reps.
  • Prepares and distributes reports.
  • Attends and participates in professional development activities.
  • Delivers just-in-time training to auditors on new or changing Content Policies, as well as

  • Quality Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Quality AnalystJob Description:The Quality Analyst plays a pivotal role in ensuring Operations delivery meets the agreed standards and business requirements. This includes driving the necessary knowledge, skills, and attitude of Representatives to achieve stipulated Quality Service Level Agreements (SLAs).The Quality Analyst is responsible for monitoring,...

  • Quality Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Quality Analyst - German Speaking RoleThis is a permanent full-time position based in Dublin, Sandyford, working on-site.The successful candidate will be responsible for supporting operations delivery against agreed standards and business requirements.The Quality Analyst will monitor, evaluate, counsel, and document employee quality performance and provide...

  • Quality Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Quality AnalystJob Description:The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA's.The Quality Analyst must monitor, evaluate, counsel and document employee's quality...

  • Quality Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Description: Quality AnalystWe are looking for a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a critical role in ensuring the integrity of our client's platform by identifying and addressing any non-compliance issues.Main Duties:Specialize in one of the following compliance streams: Intellectual Property...

  • Quality Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Quality Analyst - French Speaker, DublinClient: CplLocation: Dublin, IrelandJob Category: OtherEU work permit required: YesJob Reference:70e2d368288eJob Views:2Posted:28.03.2025Expiry Date:12.05.2025Job Description:The Quality Analyst will provide support enabling Operations delivery against the agreed standards and...

  • Quality Analyst

    5 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Quality Analyst - German Speaker, DublinClient:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:e92fabfcbeacJob Views:2Posted:30.03.2025Expiry Date:14.05.2025Job Description:The Quality Analyst will provide support enabling Operations delivery against the agreed standards and...

  • Quality Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role - Quality Analyst German speaker (Social media)Location - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Mon - Fri 9am - 5:30pm or 6 pm till 2 am with shift premiumLanguage - GermanAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...

  • Quality Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Role - Quality Analyst German speaker (Social media)Location - DublinContract type - PermanentWork model - Onsite (Sandyford)Working hours - Mon - Fri 9am - 5:30pm or 6 pm till 2 am with shift premiumLanguage - GermanAt Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations...

  • Quality Assurance Analyst

    9 hours ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Title: Quality Assurance AnalystJob Summary:We are looking for a highly skilled Quality Assurance Analyst to join our team in the Midlands region. As a Quality Assurance Analyst, you will be responsible for ensuring the highest standards of quality in our chemical production facility.Main Responsibilities:Developing and implementing quality control...

  • Quality Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Quality Analyst (Social Media) - German, DublinClient:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:e72c0062f526Job Views:4Posted:24.04.2025Expiry Date:08.06.2025Job Description:Role - Quality Analyst (Social media)Location - DublinContract type - PermanentWorking hours - Mon...