Assistant Front Office Manager, Naas
4 weeks ago
Discover Your Future at Osprey Hotel – Where Every Day is a New Opportunity
Our Hotel:
The Osprey Hotel is a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland's Ancient East.
Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey Hotel.
Getting to the Osprey: Free onsite parking for staff. Using public transport, the bus will leave you just a short walk away from the hotel. Using the train, you can hop on the feeder bus into Naas from the Sallins train station and this will leave you with just a short walk to the hotel.
The Role:
Reporting to the Front Office Manager, we are looking for an experienced, energetic, and dynamic candidate for the role of Assistant Front Office Manager. You will have the ability to lead, direct, and work in partnership with your team. Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skills are also essential. You will be a professional and enthusiastic individual with prior work experience in front office within the hotel sector.
Duties will include:
- Assisting the Front Office Manager and supporting the front office team.
- Ensuring the efficient running of the front office activities while maintaining the highest standard of customer service.
- Training and developing existing and new members of staff through the use of SOP's.
- Carrying out receptionist & reservation cover - welcoming guests to the property, providing effective check-in and check-out, and operating the switchboard when required.
- Dealing with guest complaints, queries, and suggestions quickly and efficiently.
- Monitoring customer satisfaction regularly and resolving any outstanding issues to ensure future business.
- Maintaining a thorough understanding of the property's facilities and processes, and contributing to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
- Ensuring the highest standards of customer care are met at all times.
- Providing friendly and efficient service and being available at all times to assist with any queries.
- Assuming responsibility for any issues in the absence of Senior Management and ensuring safety procedures are adhered to at all times.
- Managing staff to ensure company policy is adhered to at all times.
- Using onsite computer systems as well as email and Microsoft packages.
The ideal candidate for this position:
- Must have previous experience in a front office role in a hotel.
- Previous PMS experience.
- Be courteous and focused on providing a consistently high standard of service.
- Must be a team player with the ability to multi-task.
- Be able to cope well under pressure.
- Be able to work on your own initiative.
- Must be standards-driven and detail-oriented, with the desire to progress within the hospitality industry.
- Must possess excellent communication and interpersonal skills.
- Communicate fluently in English (written & oral).
About The Company:
Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.
Company Culture:
PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.
Desired Criteria:
- Must have previous experience within the Front Office department as a Supervisor.
- Must be a team player with the ability to multi-task.
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