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Outbound Sales Representative
1 month ago
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Job DescriptionThe Sales representative is the front-line representative for our customers. The first impression and world-class service that we provide will determine the customer’s happiness. Our Sales team is driven by integrity and endurance, each team member adheres to company procedures, policies, and expectations with positive professionalism.
Responsibilities- Manage the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills.
- Respond efficiently and accurately to callers, suggest appropriate products based on clients' needs, and ensure that clients feel supported and valued.
- Conduct outbound calls based on generated leads to promote, sell, upsell, cross-sell products.
- Call on prospective clients to increase potential opportunities based on customers' interests or prior purchases.
- Follow up with customers who abandoned their shopping carts to answer questions, salvage sales, or upsell.
- Ensure all orders are complete and maximize opportunities on inbound calls to upsell and cross-sell relevant products.
- Handle non-voice accounts via SMS, emails/tickets, and follow up with sales inquiries.
- Strive to meet or exceed call center and sales targets while providing excellent customer experience.
- Maintain thorough knowledge of our products to effectively sell, upsell, and cross-sell based on customer needs.
- Create and update a customer database to improve operational efficiency, reporting all details to supervisors.
- Participate in training to expand product and operational knowledge.
- Build lasting relationships with clients and team members based on trust and reliability.
- Continuously improve sales and communication techniques, product knowledge, and technical skills.
- Maintain a positive, empathetic, and professional attitude at all times.
- At least 1-2 years of outbound sales call center experience.
- Excellent phone etiquette and communication skills.
- Ability to multitask, organize, and prioritize work.
- Patience and professionalism.
- Perseverance and endurance in sales.
- Self-motivated and proactive.
- Customer Service experience of at least 1 year.
- High school diploma or equivalent.
Type: Full Time
Hours: 9am-5pm EST (may vary); weekends off not guaranteed.
Location: Remote
We are an Equal Opportunity Employer and committed to diversity and inclusion.
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