Desktop Support Agent, Dublin

4 weeks ago


Dublin, Ireland TN Ireland Full time

Our client is a leading multinational technology company looking for a Desktop Support Agent to join their team - 11 Month Contract.

The Desktop Support Agent will be responsible for supporting our client's internal staff with technical and non-technical queries to enable them to carry out day-to-day activities.

Role & Responsibilities:

  • Queue management Inbound & Outbound; with a strong focus on achieving SLA targets.
  • Primary Calls and Live Chat / E-Mail.
  • Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
  • Building sustainable relationships and engaging customers by going the extra mile.
  • Documenting all call/chat information according to standard operating procedures.
  • Championing adherence and compliance to process and policy.
  • Identifying and escalating issues to supervisors and/or relevant teams.

Requirements:

  • Fluency in English essential - Written & oral.
  • Excellent data entry and typing skills.
  • Ability to demonstrate active listening.
  • Customer focus & adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Ability to handle stressful situations appropriately.

Previous experience in a Call Centre environment is desirable but not essential.

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